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All council services are listed alphabetically and can be found by either clicking the relevant letter or by using the search box:
The feedback system is used to record all comments, compliments and complaints received by the council. Feedback is contact between an individual and the authority where the individual is neither requesting a service nor looking for information. It is where an individual wishes to complain, comment or compliment the authority, have it recorded and where necessary, followed up with action.
If you have any comments, compliments or complaints you can contact us in a number of ways:- Via email: customer.services@eastriding.gov.uk- Online feedback form - Via a member of staff- By telephone to the Customer Service Centre Network on (01482) 393939- By letter to the relevant service or officer (Please view the A - Z to find contact details for different services)- Via a Councillor - By filling in a feedback form at any Customer Service Centre, Leisure Centre or Library- By letter - please write to East Riding of Yorkshire Council, County Hall, Beverley, East Riding of Yorkshire, HU17 9BAYour Comments:Please let us know if you have any suggestions for improving our services. We will respond to you within 10 working days.Your Compliments:If you think we have done something well, we would like to recognise this so that other services can follow the example. We will record your compliments and pass them on to the relevant member of staff and the appropriate manager.Your Complaints:If you have a complaint regarding a service you have used, a service which has not been provided or about an employee, please contact us.- If the problem cannot be resolved immediately, we will acknowledge your complaint at the point of contact or we will post it to you within 2 working days of receipt. You will receive a full response within 10 working days. - If the complaint is complex and cannot be resolved within 10 working days you will either be informed within this period when you can expect a response or be informed that you will be updated on the latest situation every 15 working days.- If you are still not satisfied you can ask for it to be escalated to the relevant Director. You will be asked to provide details of why you are dissatisfied with the outcome, and produce any further evidence, e.g. incomplete responses. The Director will update the Chief Executive on complaints which remain unresolved following their investigation.- If you cannot settle your complaint with the Council, you may wish to take up the matter with the Local Government Ombudsman. In the majority of cases, the Ombudsman will ask you to take your complaint through the Council's complaints procedure before they will investigate it.You can contact the Local Government Ombudsman in a number of ways:- By letter. Please write to Local Government Ombudsman, PO Box 4771, Coventry, CV4 0EH- By telephone - 0845 6021983 or 0247 6821960- By email - advice@lgo.org.uk- Through their website - www.lgo.org.uk- By text - 07624804323Complaints about CouncillorsFor information on how to make a complaint about a Councillor of either East Riding of Yorkshire Council or of a town or parish council in the East Riding, 'Complaints about Councillors'Complaints about Social ServicesIf you have a complaint regarding Social Services, please contact the Customer Relations Officer directly on (01482) 396422.Complaints about SchoolsIf you have a complaint about a school, please contact the Headteacher. If you are still dissatisfied, you may complain to the Chair of Governors. If the problem is still not resolved, you may have your complaint considered by the Governing Body Complaints Committee. Please contact the Customer Relations Officer on (01482) 396422 for further information.All comments, compliments and complaints will be monitored to ensure that the Council learns from your feedback.Last Updated - 14/07/09
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