You may need advice about the course you have chosen or information and guidance to help you to find a course which will meet your needs. We will be happy to help you make the right choice. Whether it is spelling or computing, a family course, learning a new skill, or the first step on the way to a different job, our centre staff are there to help you make sure that the course you choose is the right one for you.
You can contact the centre of your choice by telephone, e-mail or in person (please see contact details below). If we cannot offer the course you require, then we will advise you of other learning providers who may be able to help.
We value the success of our learners very highly, and want to ensure that you are enrolled on the best course to meet your requirements. If you are taking a course which leads to a qualification, we consider the first two weeks an induction period where you will make a start on your learning and your tutor will spend time helping you to decide if the course you have chosen is the right one for you. The course requirements will be discussed and the materials needed (e.g. books and equipment) will be fully explained. If, after these first two weeks, you find that the course is not the right course for you, then you may withdraw with a full refund of your fee and we can signpost you to more appropriate provision.
As part of our commitment to you during or at the end of your course, we will advise you of further options to which you can progress, either to advance the skills you have learned or to start something new. If we are unable to give you the information and advice you need we will introduce you to those who can.
You can contact us for further advice and guidance at any of the following centres:
Beverley Adult Education Centre
Burden Road, Beverley. HU17 9LW. 01482 869794. Email - beverley.adult.ed@eastriding.gov.uk
Library and Adult Learning @ Bridlington
King Street, Bridlington. YO15 2DN. 01262 677500. Email - bridlington.adult.ed@eastriding.gov.uk
Cottingham Adult Education Centre
Hallgate, Cottingham. HU16 4DD. 01482 842329. Email - cottingham.adult.ed@eastriding.gov.uk
Goole Adult Education Centre
Council Offices, Stanhope Street, Goole. DN14 5BE. 01482 392844. Email - goole.adult.ed@eastriding.gov.uk
Hornsea Adult Education Centre
Hornsea Library, 77 Newbegin, Hornsea. HU18 1PA. 01964 533942. Email - hornsea.adult.ed@eastriding.gov.uk
Pocklington and Market Weighton Adult Education Centre
Woldgate College, Kilnwick Road, Pocklington. YO42 2LL. 01759 302409. Email - pocklington.adult.ed@eastriding.gov.uk
South Holderness Adult Education Centre
South Holderness Technology College, Station Road, Preston. HU12 8UZ. 01482 897534. Email - south.holderness.adult.ed@eastriding.gov.uk
South Hunsley Adult Education Centre
South Hunsley School, East Dale Road, Melton, Nth Ferriby. HU14 3HS. 01482 633162. Email - south.hunsley.adult.ed@eastriding.gov.uk
Withernsea Adult Education Centre
Withernsea High School, Hull Road, Withernsea. HU19 2EQ. 01964 612750. Email - withernsea.adult.ed@eastriding.gov.uk
The service holds both the Matrix quality standard for information, advice and guidance services and the Charter Mark award, which is the government's national standard for Customer Service.
