FoI Customer Satisfaction Survey

Freedom of Information Act 2000 Customer Satisfaction Survey

Following the completion of your request please take a few minutes to answer the following questions.

Please note that this survey is to evaluate the Council's Freedom of Information process and not the response provided to your request.

Was it clear how to make a request to the Council for information and who to contact?

Yes

	Please add any comments:

Q2	Thinking about the handling of your request, would you agree with the following statements?
Q2		Agree	Disagree	N / A
	Telephone Enquiries Freedom of Information staff were courteous

	Freedom of Information staff always got back to me when I left a message

	Email / Letter Enquiries Freedom of Information enquiries were dealt with promptly

	Freedom of Information request response was clear and informative

	If you disagree with any part of questions 2, please comment further:

Following receipt of the Council's full response, was it made clear to you what to do should you remain dissatisfied?

Yes

Overall, how would you rate the service provided by the Freedom of Information office?

Excellent

Adequate

Room for improvement

	If you feel there is room for improvement, please comment below:

No responses will be indentified unless you leave your contact details below. These details will only be used to follow up on comments in the questionnaire and will not be used for any other purpose.

	Name:

	Contact Details:

Thank you for taking the time to answer these questions.