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East Riding Registration and Celebratory Services - Customer Satisfaction Survey 2016

East Riding Registration and Celebratory Services takes pride in providing a wide range of high quality services and ceremonies.  Each year we carry out a survey to see if our customers can easily access our services and whether they are satisfied with these services.

Please complete the following short survey, by indicating your response to the statements below

Also if you have any comments, suggestions or other feedback, please let us know in the space provided at the end of the survey.

Thank you

1. Which Registration Office did you visit?
 
 
 
 
 
 
2. What was the purpose of your visit?
 
 
 
 
 
 
3. How did you make contact with the service?
 
 
 
 
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Contacting the Service

4. Could you please state to what extent you agree or disagree with the following statements?
  Strongly agree   Agree   Neither agree or disagree   Disagree   Strongly disagree   Not applicable/not used  
  It was easy to contact the Register Office or a Registrar            
  When arranging an appointment, it was easy to do and made for a suitable and convenient time            
  When visiting one of our Registration offices it was easy to find            

Access to Information

5. Could you please state to what extent you agree or disagree with the following statements?
  Strongly agree   Agree   Neither agree or disagree   Disagree   Strongly disagree   Not applicable/not used  
  When contacting the service, the Registrar provided you with the information you needed            
  When visiting our website the Registration pages were easy to find and the information was clear and understandable            

Quality of Service

6. Could you please state to what extent you agree or disagree with the following statements?
  Strongly agree   Agree   Neither agree or disagree   Disagree   Strongly disagree   Not applicable/not used  
  The Registrar that you dealt with was friendly, welcoming and helpful            
  The Registrar that you dealt with was polite, knowledgeable and professional            
  All our facilities in the Registration offices are clean and comfortable            
  Overall, I was satisfied with the service that I received            
7.

Thank you for filling in this survey.

 

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  Link to http://www.eastriding.gov.uk/consult