We believe our service makes a valuable contribution to the development of sport, play and physical activity in the East Riding.
It is therefore important that we provide a high quality service to you, our customers and partners. Our staff will:
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be courteous and helpful
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give their name when dealing with you
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answer telephone calls within 7 rings
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respond to letter and emails within 10 days
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attend to personal callers within 5 minutes
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respond to your email by email unless you request otherwise
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provide confidential interview facilities where possible
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use plain English
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deal with complaints in accordance with the complaints procedure
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provide information about our services and activities
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ask your views about our services
Customer feedback/satisfaction
In last years survey 90% of users were satisfied with the service we offer. We have listened to your suggestions of how you think we could improve and have included these in our action plan for this year.
Your comments and suggestions are important to us.
Please contact:
Louise Adams,
Sport and Play Development Unit Manager,
East Riding of Yorkshire Council,
County Hall,
Beverley,
East Riding of Yorkshire
HU17 8BU
Tel: 01482 392520
Email: louise.adams@eastriding.gov.uk or sports.dev@eastriding.gov.uk
