Customer_Promises - Page 11 of 1831/08/2008

 

Book Reservations at Libraries

What we promised: to deliver book reservations for collection to branch libraries and travelling or mobile libraries.

 
31/03/200830/04/200831/05/200830/06/200831/07/200831/08/2008
 Promise 06 Supply books not already on loan and not on a waiting list & available within 15 days (Percentage)Actual
Target
Var % Target
100.00100.00100.00100.00100.00100.00
100.00100.00100.00100.00100.00100.00
 Better than tolerance  Better than tolerance  Better than tolerance  Better than tolerance  Better than tolerance  Better than tolerance 
Chart
A year of PromisesIntroductionScorecardOctober Promise - PotholesNovember Promise - FlytippingDecember Promise - LitterJanuary Promise - ConsultationFebruary Promise (a) - Anti-social Behaviour AdviceApril Promise - Transport GuideMay Promise - Planning Application ConsultationJune Promise - Assess Benefit ClaimsJuly Promise - Sale of vehicles on the HighwayAugust Promise - Services and Facilities to Young PeopleSeptember Promise - Dog OwnershipVisit INPHASE