Customer_Promises - Page 14 of 1831/08/2008
Freeform Layout: Customer_Promises introduction to Promise 931/08/2008

 

Benefits Claim System

What we promised: to pay housing or council tax benefit within an appropriate time after receiving a fully completed application form and all necessary documentation at any Customer Service Centre (CSC).

 
31/07/200831/08/2008
 Promise 09 Assess entitlement to benefit within 5 wkg days upon receipt of all relevant information (Percentage)Actual
Target
Var % Target
100.00100.00
100.00100.00
 Better than tolerance  Better than tolerance 
Chart
A year of PromisesIntroductionScorecardOctober Promise - PotholesNovember Promise - FlytippingDecember Promise - LitterJanuary Promise - ConsultationFebruary Promise (a) - Anti-social Behaviour AdviceFebruary Promise (b) - Anti-social Behaviour Action UpdateMarch Promise - Library Books for CollectionApril Promise - Transport GuideJuly Promise - Sale of vehicles on the HighwayAugust Promise - Services and Facilities to Young PeopleSeptember Promise - Dog OwnershipVisit INPHASE