A year of promises is East Riding of Yorkshire Council’s drive to get residents involved in the way we measure our performance.
It was launched in October 2007 in the authority’s monthly newspaper, East Riding News, and by the end of the 12-month campaign we will have made 12 promises on a variety of our services.
The council’s performance is monitored by the Government using a wide range of measures across all service areas, from abandoned vehicles to zebra crossings.
But many of these “performance indicators” are difficult for residents to relate to and are not always relevant to frontline services.
A year of promises allows residents to get involved in setting targets they would like us to work to by telling us what matters to them.
In each edition of East Riding News, we outline a service we provide and ask residents how they would like to see it improved.
We then report back on what people have told us and make a promise based on the predominant view.
Each promise will remain in place for one month and we will report back on how we are performing against each of the promises we have made.
For more information or to suggest a service you would like to be the subject of a promise, email promises@eastriding.gov.uk
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