| A Year of Promises |
| Comments | Nov 2007 | Dec 2007 | Jan 2008 | Feb 2008 | Mar 2008 | Apr 2008 | May 2008 | June 2008 | July 2008 | August 2008 | Performance |
 Promise 01 Dangerous potholes made safe within 24 hours (live traffic network and footways) | During August there were 28 reports of potholes of which all were made safe within 24 hours ensuring 100% compliance with the promise. | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 |  |
| Promise 02 Flytipping on public land: complainant notified within 48hrs of action taken | During August 2008 the Streetscene Enforcement Team dealt with 36 reported incidents of fly tipped waste. In all cases the Council adhered to its promise by contacting all 36 complainants within 48 working hours and notifying them of the action of the action to be taken to investigate and remove the fly tipped waste. The Council continues to honour its 'fly tipping promise' by achieving 100% compliance. | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | |
| Promise 03 Ensure premises which litter is originating deal with the problem: actions in place | The Council works with businesses to ensure they take responsibility for the litter they produce. This includes litter dropped by their customers as they leave their premises. During August Streetscence Officers visited a number of businesses who when requested all agreed to to put in places measures, such as providing a bin or carrying out litter pick, to help reduce the amount litter outside their premises. In support of this action litter enforcement patrols have continued to take place which has resulted in one fixed penalty litter notice been issued in August. Accordingly, the Council continues to achieve its targets by ensuring that all incidents of littering outside fast food premises and other commercial premises are responded to prevent or reduce future incidents of littering. Therefore the Council has achieved its target of 100% compliance for August. | ? | ? | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Promise 04 Develop monthly feature in ER News: upcoming Council surveys & consultations | This feature continues to be included into each edition of East Riding News. New Surveys: A second round of consultation regarding the Dog Control Order will be launched next month. This follows on from consultation in March this year regarding the replacing of the current legislation regarding dogs, the Dogs (fouling of land) Act 1996 and the control of dogs byelaws. It asks for residents opinions on the proposed changes to the Dog Control Order, from the land included to the type of offences suggested. Completed Surveys: The council wanted to identify issues and options for the economic development of Driffield and the surrounding area to feed into the Driffield Renaissance Plan. You Told Us: ...that you wanted better quality shops and that you were concerned about proposed supermarket developments. - We have established a town centre group to address local issues. …that the majority of residents wanted to see improvements around the train station. - We have developed a project to transform a patch of derelict land in to a community garden adjacent to the train station. …that you are concerned about the lack of facilities, such as good quality, safe play areas, available for children and young people and how young people are not involved in local decision making. - We are looking to establish a Driffield Town Youth Council. | ? | ? | ? | ? | ? | Yes | Yes | Yes | Yes | Yes | |
| Promise 05a Tailored information is given to residents ensuring clear advice given | The Anti-Social Behaviour Team received 37 requests for service/advice in August 2008. Residents received clear advice or diary sheets to complete in order to help determine the best way to respond to their request. | ? | ? | ? | ? | ? | ? | 100.00 | 100.00 | 100.00 | 100.00 | |
| Promise 05b Update residents on their request for action every 20 days | The Anit-Social Behaviour team achieved a 91.3% success rate in updating customers within 20 working days during August 2008. This relates to one case, which was part of a batch of complaints about the same issue. Clearly this was regretable but we have apologised to the persons concerned and we have taken steps to ensure that the promise will be met in full in the future. | ? | ? | ? | ? | ? | ? | 100.00 | 100.00 | 100.00 | 91.30 |  |
| Promise 06 Supply books not already on loan and not on a waiting list & available within 15 days | Total number of Reservations placed August 2008: Books = 10,528 and Audio = 1,826
Not all of these are available and therefore not applicable for this promise
Spot checks are made to validate this data and are held on file by the Library Service at Skirlaugh | ? | ? | ? | ? | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | |
| Promise 07 Produce Transport Guide twice yearly to cover winter and summer timetables | We have delivered one Transport Guide in Winter 2007, the Summer 2008 (July - December 2008) has just been issued and will soon begin work on the edition for December 2008 - July 2009. | ? | ? | ? | ? | ? | ? | ? | ? | 100.00 | 100.00 | |
| Promise 08 Major devlpmts, persuade developer to introduce visual display scheme & contact details | Increasingly for major development schemes the planning department are discussing with developers ways to promote their schemes and provide information about the development through the use of hoardings and display boards around the development site. This is and will become an increasingly important part of the consultation process with local communities to provide information about future developments in thier localities. At the same time hoardings also provide a visual screen to demolition work and site preparation works whilst development is ongoing. In additon, pre-application discussions with developers on major schemes are also leading to a clearer understanding about the benefits of early engagement with local people and communities about development proposals. This has a number of positive aspects in alerting people to future development in their area, teasing out local problems that need to be addressed in a planning application and building an early dialogue leading to a degree of consensus and confidence between the developer and local people. | ? | ? | ? | ? | ? | ? | ? | ? | ? | ? |  |
| Promise 09 Assess entitlement to benefit within 5 wkg days upon receipt of all relevant information | During August, 2 claims for benefits were provided under this promise which were both assessed within 3 working days. All other claims not given under this promise were all relevant information had been received were also assessed within an average of 3 working days. Where all relevant information had not been received, claims were assessed within an average of 6 working days. | ? | ? | ? | ? | ? | ? | ? | ? | 100.00 | 100.00 | |
| Promise 10 Car sales on higway: initial assess't & notify complainant of action within 14 days | Since we launched the promise we have had 3 complaints / enquiries concerning the sale of cars from the roadside. All have been responded to within the 14 day time frame and have been informed as to how it is proposed to progress their concerns.
2 have been referred to streetscene and the other one we have asked the complainant to supply us with more specific detail to allow us to make an assessment of it. | ? | ? | ? | ? | ? | ? | ? | ? | ? | 100.00 | |
