Customer_Promises - Page 14 of 1831/01/2009
Freeform Layout: *Customer_Promises introduction to Promise 931/01/2009

 

Benefits Claim System

What we promised: to pay housing or council tax benefit within an appropriate time after receiving a fully completed application form and all necessary documentation at any Customer Service Centre (CSC).

31/07/200831/08/200830/09/200831/10/200830/11/200831/12/200831/01/2009
 
Promise 09 Assess entitlement to benefit within 5 wkg days upon receipt of all relevant information
Percentage
Actual
Target
Var % Target
100.00100.00100.00100.00100.00
100.00100.00100.00100.00100.00
Red Blue Green: Green - better than tolerance RBGRed Blue Green: Green - better than tolerance RBGRed Blue Green: Green - better than tolerance RBGRed Blue Green: Green - better than tolerance RBGRed Blue Green: Green - better than tolerance RBGRed Blue Green: Missing Value and Missing Comparator dataRed Blue Green: Missing Value and Missing Comparator data
Chart
A year of PromisesIntroductionScorecardOctober Promise - PotholesNovember Promise - FlytippingDecember Promise - LitterJanuary Promise - ConsultationFebruary Promise (a) - Anti-social Behaviour AdviceFebruary Promise (b) - Anti-social Behaviour Action UpdateMarch Promise - Library Books for CollectionApril Promise - Transport GuideJuly Promise - Sale of vehicles on the HighwayAugust Promise - Services and Facilities to Young PeopleSeptember Promise - Dog OwnershipOpen a printer friendly Briefing Book  Visit INPHASE