A year of promises is East Riding of Yorkshire Council's drive to get residents involved in the way we measure our performance.
It was launched in October 2007 in the council's monthly newspaper, East Riding News, and we have now made 12 promises on a variety of our services. Our performance against these promises will be monitored throughout 2009/10.
The council's performance is monitored by the Government using a wide range of measures across all service areas, from abandoned vehicles to zebra crossings.
But many of these 'performance indicators' are difficult for residents to relate to and are not always relevant to frontline services. A year of promises allowed residents to get involved in setting targets they would like us to work to by telling us what matters to them.
In each edition of East Riding News, we outlined a service we provide and asked residents how they would like to see it improved. We then reported back on what people have told us and made a promise based on the predominant view.
For more information please email promises@eastriding.gov.uk
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