.

Maintaining independence at home

Help available to elderly, disabled and vulnerable people to live independently in their own home, including applying for equipment, aids and adaptations, and housing related support including help and advice with heating bills.

How can you help me stay independent at home?

If you are struggling to live at home independently, or are worried about your safety in your own home, there are a number of ways we can help:

  • equipment, aids and adaptations to your home – we can identify and provide equipment or minor adaptations to give you better access around your home. Read more on how to request adaptations
  • housing related support service – this service can help you to manage services relating to your accommodation, including utility services (such as gas and electric), benefit entitlement and in some cases helping you to move into more suitable accommodation. Read more on the housing related support service
  • Lifeline and telecare services – safety monitoring systems that allow users to live safely in their homes. You can find out more about the Lifeline and telecare services on the staying safe at home page
  • help you to access home care services such as cleaning, meal preparation and gardening
  • community support and day care activities can help you get out and about and make new friends.

Can I request equipment and adaptations to my home?

Yes - if you are struggling with access around your home and have a physical disability, we can identify equipment or minor adaptations that could help you.

To request equipment, please  contact customer services. They will be able to advise which equipment might be suitable, and organise an assessment of your needs. 

Following a self-assessment or an assessment visit to your home, we may be able to provide you with the following equipment:

  • toilet aids
  • bathing aids
  • self-care aids
  • hand rails
  • kitchen aids
  • hoists
  • ceiling tracking
  • ramps.

If you are worried about your safety because you live alone, for instance if you suffer a fall and can’t get to a phone to call for help, find out how the Lifeline service can help.

Cost of equipment

All mobile equipment, and equipment up to the value of £1000 is free.

Any equipment with a value over £1000, such as stair lifts, will be provided through a Disabled Facilities Grant. This grant is means tested so you may have to contribute to the costs. More information on this grant is available on the Disabled Facilities Grant page

Temporary equipment

You may only require equipment or adaptations for a short while, for instance following a stay in hospital

If you are incapacitated, you can contact the relevant health service for short term loan equipment. This might be your:

  • GP surgery
  • hospital consultant, or
  • local neighbourhood care team.

If you are being supported by the STARS service, they will also be able to advise and provide you with the equipment you require to return home. More information on STARS can be found on the returning home after a stay in hospital (STARS) page

Who can advise and help me to manage my money and housing?

Housing related support is a service that supports people who are vulnerable to set up or maintain safe, settled and secure accommodation. 

The aim is to help you stay independent and carry out day-to-day living tasks yourself.

Who is eligible for help

People are eligible for housing related support if they:

  • are identified as being vulnerable or at risk of being vulnerable
  • are resident within the area of the East Riding
  • need support to set-up and maintain settled, safe and secure accommodation.

Examples of eligible service users include:

  • people with a physical or learning disability
  • people with a mental health issue
  • older, frail people
  • ex-offenders
  • people who are alcohol or drug dependent.

What the service can help with

Some of the support services they provide include:

  • organising utility services such as gas and electricity
  • advice on claiming the right benefits
  • managing your personal budget
  • (in some circumstances) helping you to find and move into more suitable accommodation.

How to access this service

For all referrals to this service, contact customer services  and ask for a 'Housing Related Support Assessment'.

Is there any help and advice available with paying heating bills?

Health through warmth scheme from npower

npower Health Through Warmth offers help to people in England and Wales who have long term illnesses and are finding it hard to fully fund heating systems/repairs and insulation in their homes. In East Riding of Yorkshire the scheme is run locally by East Riding of Yorkshire Council.

People who actually need help are often the least likely to ask for it. By working with community professionals, we can offer practical help and advice about heating and insulation to the people who need it most.

We receive referrals from community professionals (for people who meet the scheme’s criteria), such as health and social care workers, welfare agencies and charitable organisations.

If you know someone with a long-term illness, who may need help with repairing a broken heating system, installing a new one or fitting insulation, that can' pay for the work in full themselves, and you think we could help, please tell us by completing the referral form below:

Health through warmth referral form (word 1.3mb opens in new window) 

The form can be returned to us by:

Email: jane.mears@eastriding.gcsx.gov.uk

Fax: (01482) 396 103

Post: 

Health Through Warmth 
East Riding of Yorkshire Council
Public Protection Division
Town Hall
Bridlington
East Riding of Yorkshire
YO16 4LP.

Eligibility

People who are eligible are those with long-term illness who own and occupy their home in England or Wales, but also have a low income and little or no savings (assessed) and can’t fully fund the work themselves. 

There's no strict period to how long you will have to have lived in the East Riding for to qualify. We’ll check to make sure the person is eligible, so they’ll have to fill in a couple of forms about their situation, including income and expenditure. 

If you have questions about the criteria, you can contact us: 

Telephone: (01482) 396278/396358 

Email: jane.mears@eastriding.gov.uk or gail.hall@eastriding.gov.uk

Areas of heating the scheme can help with include:

  • cavity wall and loft insulation
  • boiler repairs and replacement
  • heating systems or appliances
  • energy efficiency advice
  • access to funding.

We choose contractors carefully, and we stay in touch with our clients from start to finish – making sure they’re happy with the results.

Funding

Funding may be available to help pay for heating and insulation work from a range of sources. 

In addition to the npower Health Through Warmth Crisis Fund, these include grant schemes and charitable organisations. Assistance is discretionary and it’s based on individual circumstances. The scheme's decision is final. 

Who can I contact to access housing-related support and request home adaptations?

To organise an assessment for requesting home adaptations, or to access the housing-related support service, you must contact customer services:

CON_TAB
Contact method
Phone
(01482) 393939

Alternatively, you can visit your nearest customer service centre.

Find your nearest customer service centre

Are there any apps or digital solutions that can help me at home?

There are various apps and digital solutions that you can use to help you at home or whilst out and about:

Pill Reminder Pro

Pill Reminder Pro is a fantastic app which helps people to remember when to take their pills. You simply enter the name of your pill, the dosage, frequency, and what time(s) of a day you are supposed to take your pills, and Pill Reminder Pro sends you a message via a PUSH alert. The app received mixed reviews, with one person writing that they "can't do without this".

Pill Reminder Pro on the App Store (external website)

Park ‘n’ Forget

Park 'n' Forget is an app that helps you remember where you parked your car, and it even monitors the amount of time you spent in metered Parking lots can be confusing, and trying to locate your car among hundreds of other vehicles frustrates even the most patient driver, young or old. Park ‘n’ Forget helps you remember where you parked your car and even monitors the amount of time spent in metered parking spots:

Park 'n' Forget on the App Store (external website)

OnKöl 

OnKöl is a simple-to-use invention that connects the elderly and those with special needs to their family and caregivers. It provides a team approach to helping care for a loved one while allowing them to continue to live independently in their home:

OnKol (external website)

VizWiz, free, iOS

This app was developed by a team from the University of Rochester and is targeted at partially sighted users. It allows users to take a picture with their phone, speak a question and receive multiple spoken answers. Find out more about the app on the University of Rochester site.

VizWiz on the App Store (external website)

Read2Go, £13.99, iOS

This digital talking book reader allows users to browse, search, download and read books directly from Bookshare, as well as read Daisy (digital talking books) books and publications from other sources. The app allows users to control visual choices for font size and colour, background and highlighting colour, and text-to-speech preferences and was a recent app of the month recommendation by the Royal National Institute for the Blind.

Read2Go on the App Store (external website)

Dragon Dictation, free, iOS

This voice-recognition application allows users to dictate text or email messages and see them instantly. Users can also dictate status updates for Facebook, tweets, or send themselves notes and reminders. A user on the Enabled by Design site says: "I've been using Dragon Naturally Speaking for about a year now for all emails, letters etc, as my hand mobility makes typing difficult. I have no complaints at all. Dragon constantly surprises me as it 'learns' so quickly."

Dragon Dictation on the App Store (external website)

Which? Your rights free, iOS

The mobile guide to consumer rights that will arm you with all you need to know in your fight against retailers, from dealing with faulty goods to returning unwanted Christmas gifts. It offers sample letters you can send to retailers and two lengthy sections on the Consumer Credit Act and the Consumer Rights Act – making it useful for those wishing to pre-arm themselves by brushing up on their consumer knowledge, as well as those looking for a lightning-quick reference tool while shopping.

Which? Your rights on the App Store (external website)

Vouchercloud, free, Windows Phone, Android, Blackberry

This app offers on-the-go discount vouchers, allowing you to search for nearby shops, restaurants, cinemas, leisure outlets, garden centres and other high street outlets offering discounts. You can download a voucher and show it to the vendor without having to print anything out.

Vouchercloud (external website)

idealo - Price comparison

An app that allows cost-conscious shoppers to scan the barcode on a product and search for the cheapest place to buy it. The app will find price information on over three million products. idealo only searches online shops, meaning that to get the bargains it finds you'll have to order and pay for goods online and wait for them to be delivered.

idealo - Price comparison on the App Store (external website)

Can I request help and advice for a friend or relative?

You can contact our customer services to request a referral on behalf of a friend or relative.

CON_TAB
Get in touch
Phone
(01482) 393939
Online
Adult Social Care Contact Us form

Alternatively, you can visit your  nearest customer service centre.

Last Updated: Thursday, 30 August 2018