Older People Home Page

Useful links

How we help

Service Areas

Older Peoples Charter

How to access the services available

How we help

• Advice and practical assistance to help people remain in their own homes and live independent lives.
• Intensive home care services for people who need help with personal care and practical tasks in the home.
• Home care and meals on wheels.
• Aids and adaptations such as bath hoists and raised toilet seats in the home of frail people and people with disabilities.
• Day centres where people can meet and take part in activities.
• Residential care both long term and short term for people assessed as no longer being able to live independently at home.

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Service Areas

Please click on the titles or use the right hand navigation bar for further information.

Facilities and Centres

Community Care

Independent Living

Moving Carehome

Service Charges

Welfare Rights

Blue Badges / Disabled Badges

Medibus / Dial a Ride

Meals on Wheels

Sheltered Accommodation

Carers Information

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Older Peoples Charter

Officers from Social Services and Health have recently been working in partnership with the Pensioners Action Group East Riding (PAGER) at their request, to produce an Older Peoples Charter which was launched on the 8th September 2004. The Charter contains a list of standards of care which older people can expect to receive and will also influence future service development and planning. It is intended that the Charter will be monitored by a group of older people who volunteer to undertake this function.

Older Peoples Charter - Summary (72kb)

Older Peoples Charter (241kb)

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How to access the services available

If you would like to discuss these or any of the services mentioned in more detail please visit anyone of our 13 Customer Service Centres where a referral form can be completed and forwarded to the Social Service's department. The Care Management team will then assess your eligibility for services provided by the Council. If you are eligible for any services an assessment is undertaken. Based on your needs a Care Plan will be compiled and a Care Co-ordinator will determine how the services are to be implemented/provided.

Further information can also be found by using the Contacts and Links in the right hand navigation bar.

Please note that you may be required to pay for some services within your Care Plan. Visit Service Charges for more details.

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