Care Management

Following an assessment of need and subject to the person being eligible for services, we provide support for disabled and elderly adults through a range of services including home care, short breaks, residential care, welfare rights advice, support for carers.

Care Management links

Community care assessment

Who will be responsible for carrying out my community assessment?

Will the information I give be confidential?

What happens next?

Community care assessment

• This will be done by an Adult Services Assessment Officer. The assessment will identify, with you and your carers, areas of strength and areas where there are difficulties in need of support.
• This assessment will usually take place at home.
• You can ask someone you trust to be with you when you are assessed.
• The Assessment Officer will talk to other people about you to get a good understanding of your needs. The Assessment Officer will explain this to you and get your permission before talking to others.
• When the Assessment Officer has assessed you, you will be able to read what has been written about you. You will also get a Care Plan to keep which details the care you will get.

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Who will be responsible for carrying out my community assessment?

An Adult Services assessment officer will carry out the assessment, sometimes with the assistance of a care co-ordinator. Others with specialist knowledge may help with parts of the assessment, by giving advice on your needs and how they can be met. This will help us to find the right package of care for you.

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Will the information I give be confidential?

To provide an effective service, we have to obtain personal information and keep records of what help you are requesting and what services you are receiving. We take this responsibility very seriously and will ensure that your records remain confidential and are kept securely. Information is only shared with your consent and on a need-to-know basis.

You have the right to see what information is held about you in our records. However, our record system does allow us to go back further than 1st January 1998.

Only you can see the record of your involvement with Adult Services. Other people, even members of your family, cannot see your file without your consent. However you will not be able to see information given to us in confidence, by an individual or agency, unless the law says that we must disclose it or they have given prior permission.

There is a leaflet "How to get information held by social services about you" available through Customer Services Centres your Assessment Officer or Care Coordinator.

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What happens next?

After your assessment is complete your assessment officer or care co-ordinator will work with you to draw up an individual care plan. This will be discussed with you, and you will then be asked to sign that you accept it. The care plan will include a named contact and telephone number for any further queries you may have.

If you require home care services, residential or nursing home care, you will be asked to sign that you agree to pay an assessed contribution towards the cost. The amount you have to pay will depend on your personal financial circumstances but will be made clear to you before you commit your self.

Services will then begin. All services that are arranged are expected to meet an agreed standard. Services are monitored and reviewed with you at regular intervals. Your views on the services provided are important and welcomed.

We will review your package of care with you within the first three months and then at least once a year after that to ensure that it continues to meet your assessed needs.

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