A year of promises is East Riding of Yorkshire Council’s drive to get residents involved in the way we measure our performance.
It was launched in October 2007 in the council's monthly newspaper, East Riding News, and we have now made 12 promises on a variety of our services. Our performance against these promises will be monitored throughout 2009/10.
The council’s performance is monitored by the Government using a wide range of measures across all service areas, from abandoned vehicles to zebra crossings.
But many of these "performance indicators" are difficult for residents to relate to and are not always relevant to frontline services.
A year of promises allowed residents to get involved in setting targets they would like us to work to by telling us what matters to them.
In each edition of East Riding News, we outlined a service we provide and asked residents how they would like to see it improved.
We then reported back on what people have told us and made a promise based on the predominant view.
If you would like more information about our customer promises please click on the 'A Year of Promises rosette'.
For any further information please email promises@eastriding.gov.uk
To read the East Riding News articles published so far in A year of promises, click on the links below.
Looking back at a year of promises - October 2008
East Riding News - October 2008 edition
Dog ownership - September 2008
East Riding News September 2008 edition
Youth Services - August 2008
East Riding News - August 2008 edition
Trading Standards - July 2008
East Riding News - July 2008 edition
Improving Benefits - June 2008
East Riding News - June 2008 edition
Planning Consultation - May 2008
East Riding News - May 2008 edition
Transport choices - April 2008
East Riding News - April 2008 edition
Libraries reservation system - March 2008
East Riding News - March 200 edition
Anti-social behaviour - February 2008
East Riding News - February 2008 edition
Consultation and feedback - January 2008
East Riding News - January 2008 edition
Litter - December 2007
East Riding News - December 2007 edition
Flytipping - November 2007
East Riding News - November 2007 edition
Potholes - October 2007
East Riding News - October 2007 edition
