A year of promises is East Riding of Yorkshire Council’s drive to get residents involved in the way we measure our performance.
It was launched in October 2007 in the authority’s monthly newspaper, East Riding News, and by the end of the 12-month campaign we will have made 12 promises on a variety of our services.
The council’s performance is monitored by the Government using a wide range of measures across all service areas, from abandoned vehicles to zebra crossings.
But many of these “performance indicators” are difficult for residents to relate to and are not always relevant to frontline services.
A year of promises allows residents to get involved in setting targets they would like us to work to by telling us what matters to them.
In each edition of East Riding News, we outline a service we provide and ask residents how they would like to see it improved.
We then report back on what people have told us and make a promise based on the predominant view.
Each promise will remain in place for one month and we will report back on how we are performing against each of the promises we have made.
For more information or to suggest a service you would like to be the subject of a promise, email promises@eastriding.gov.uk
To read the East Riding News articles published so far in A year of promises, click on the links below.
Trading Standards - July 2008
East Riding News - July 2008 edition
Improving Benefits - June 2008
East Riding News - June 2008 edition
Planning Consultation - May 2008
East Riding News - May 2008 edition
Transport choices - April 2008
East Riding News - April 2008 edition
Libraries reservation system - March 2008
East Riding News - March 200 edition
Anti-social behaviour - February 2008
East Riding News - February 2008 edition
Consultation and feedback - January 2008
East Riding News - January 2008 edition
Litter - December 2007
East Riding News - December 2007 edition
Flytipping - November 2007
East Riding News - November 2007 edition
Potholes - October 2007
East Riding News - October 2007 edition
