Introduction

As part of the process for arranging care and support, we’ll contact you to arrange a telephone appointment to complete a needs assessment. This will help us to understand your care and support needs.

Step 1: your assessment - what we need to know

A support worker from our adult social care team will carry out your needs assessment. Their aim is to help you make a plan to live well. Everybody’s needs are different so they’ll ask you lots of questions to find out what’s important to you.

We recommend that you think about the questions you’ll be asked before your appointment. It may also be useful to talk to family or friends for a different perspective. For example, they might think of everyday things you can’t do that you have just got used to not doing.

You can find out more about the questions they’ll ask below.

Step 2: after the assessment

We will write to you shortly after your assessment to let you know what decision we have made and the reasons why.

If you disagree with our decision

If you disagree with the outcome of your assessment - whether this is a decision not to give you support, or you feel you have not been offered enough care to meet your needs - you have the right to challenge the decision.

You can ask us to provide an explanation of our assessment and how we came to our decision. You can also ask us to look at your assessment again.

If you are still unhappy, you have a right to complain. You can find out more about our formal complaints procedure here.