Personal budgets and direct payments

Budget managed by a third party

On this page:

    Introduction

    If you do not have anyone to open a bank account with, and do not want us to manage your budget for you, we can pay your personal budget money to your managed account.

    This means you still make all the decisions about your care but you don’t have to have anything to do with the money side of it. The organisation that manages the account will pay any staff and invoices for you.

    The cost of a managed account can be paid from your direct payments.

    This option may be ideal for you if you:

    • wish to be in control of the care you receive
    • do not want to manage money, or be in charge of paying your staff.

    How managed account services work

    Managed account services are financial management tools for people who receive social care funding (Direct Payments or Personal Health Budgets) but don't want to manage the bank account or day to day financial admin themselves.

    A third party provider sets up a secure account in your name (or on your behalf). Your council payments are paid directly into this account. The provider then uses these funds to pay for your agreed care and support.

    You can choose any provider you like.

    Your Direct Payment Support Officer can offer advice and information about different options. Whatever you decide, it's important that the provider you choose can meet your needs.

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    1. Tell us who you want your money paid to

    We’ll provide you with a list of providers of managed accounts. Just let your support worker know which provider you want to use.

    Before choosing a provider, think about the following:

    • Timely payments: How will the provider make sure your bills and wages are paid on time?
    • Insufficient funds: What happens if there isn’t enough money in your account?
    • Safety of funds: How does the provider keep your money secure and separate from other accounts?
    • Clear records: Can the provider give you clear transaction statements for audits?
    • Payroll and timesheets: Can they provide payroll documents and timesheets to show how money has been spent?
    • Access to your account: Can you regularly see or request information about your account?
    • Complaints process: How does the provider handle complaints?
    • Support: What help is available if you need to raise a concern?
    • Transparency: Are their costs and services clearly explained?

    Asking these questions will help you feel confident that your money is being managed properly, and that your care arrangements will run smoothly.

    1. Sign an agreement

    You’ll need to sign a direct payment agreement that shows:

    • how much money you'll receive
    • what you must contribute towards the cost of your support
    • how your direct payment money should be used, for example, if it is to be used to buy different services or support
    • terms and conditions of your direct payment.
    1. We pay our part of your personal budget

    Every 4 weeks we'll send a payment for our part of your personal budget to an account managed by your chosen organisation.

    1. Your contribution

    Unless your assessment shows that you do not have to pay anything, we’ll send you a bill for your care every 4 weeks.

    Your charges will be worked out from the date your care and support services started. We will only bill you for the amount your assessment showed you can afford to pay.

    You’ll pay your contribution into the same managed account.

    1. Staff time sheets

    If you employ staff, make sure that the time sheet is sent on time to the organisation every month.

    Alerts