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Lifeline and response service

Equipment add-ons

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    Lifeline alarm service

    Introduction

    You'll receive a base unit and an alarm pendant as standard with your Lifeline subscription.

    We understand that your personal situation may mean you need a little extra help to maintain your independence in your home environment.

    Working with health and social care professionals or your carer, Lifeline can provide specialist equipment to help you manage your care and support needs. Lifeline offers a range of equipment available on a subscription basis, some examples are shown below.

    If you are a health professional or someone wanting to submit a referral to Lifeline, and/or you require more information about additional Telecare equipment, please contact the Lifeline service on (01482) 396040 for more details on the wide range of products available.

    Please note: all prices given are:

    • exclusive of VAT. This is because most of our customers will qualify for VAT free prices
    • subject to change. From time to time our suppliers may update their prices based on availability. We reserve the right to adjust equipment prices when we provide your quote.

    Personal monitors and sensors

    These personal sensors and monitors are designed to help you manage your care and support needs. They can be added to your Lifeline subscription for a small, extra monthly cost.

    Keep safe in your home

    We have a range of monitors and sensors available to add to your home. These are designed to keep you safe while you are at home, and some also protect your home while you are out.

    Entry and exit points

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    Fall detector - from £5.25 per month
    • Detects a fall
    • Linked to our Lifeline operators
    Fall detector

    About this product

    The fall detector is a small, discreet, lightweight device that can be worn on your wrist, as you would with a wrist watch.

    It is water-resistant so there is no need to remove it when you use the sink, shower or bath.

    The device monitors your movement and can detect when you have fallen.

    How it works

    If you are wearing the fall detector, it will know if you fall by the change in your activity and send a signal to the base unit.

    This will alert a Lifeline operator who will call, check if you are ok and get you the help you need. They may:

    • contact the emergency services
    • call your emergency contact

    If you are subscribed to the responder service, the Lifeline operator may send a trained responder who:

    • will provide on-site help
    • request the emergency services to attend (if required) and stay with you when they arrive
    • make sure you are safe and comfortable before they leave.

    You can also press the alert button if you need emergency help, such as if you feel dizzy and are likely to fall. The button is easy to use and suitable for people with visual impairments and/or limited dexterity.

    Who this may benefit

    The fall detector will benefit you if you:

    • are afraid of falling
    • suffer with dizziness
    • are prone to seizures
    • frequently faint.

    Monitored smoke alarm - from £3.25 per month
    • Detects smoke in your home
    • Alerts our Lifeline operators
    Smoke alarm

    About this product

    This smoke alarm quickly responds to smoke within your home and raises an alarm.

    Usually fitted on a hall ceiling, it is wireless, so it is easy and straightforward to install with minimal disruption to your home.

    It is powered by a long life 10 year battery.

    How it works

    When the smoke alarm detects smoke, it raises 2 alarms:

    • first alarm: sounds within your home to alert you that there is an emergency
    • second alarm: is raised with our response team when the smoke alarm sends a signal to your base unit.

    One of our Lifeline operators will call you immediately through your base unit to make sure you are safe and well. They will also assess the situation and call for any help you may need.

    When the alarm sounds, if you are not at home, or you do not reply to our call, we’ll call the fire brigade to attend your home. If you have a key safe, we’ll also tell them the code so they can gain access your home.

    Please note: the fire brigade will only enter your property if there is a fire.

    Who this may benefit

    A monitored smoke alarm is a great option if you:

    • have memory problems and could forget about household appliances you have left on, or an unattended cigarette (if you smoke)
    • have difficulty reacting in an emergency or are unable to leave the home without help.

    Carbon monoxide detector alarm - from £6.20 per month
    • Detects carbon monoxide
    • keeps you safe in your home
    Carbon monoxide detector alarm

    About this product

    This is a wireless indoor sensor that detects carbon monoxide in your home.

    Carbon monoxide is a lethal gas that is emitted from faulty appliances, such as boilers, cookers or fires. It has no taste, smell or colour so it is difficult to know it is there without a sensor.

    How it works

    The carbon monoxide sensor will react when it senses carbon monoxide in your home by sending an instant signal to your base unit. This raises an alarm call to our response team.

    A Lifeline operator will call you immediately and take appropriate action to make sure you are safe and the situation is under control. This may include calling the relevant emergency services.

    Who this may benefit

    A carbon monoxide alarm is a good idea if you have gas or solid fuel appliances within your home as these can give off carbon monoxide.

    Heat detector - from £4.50 per month
    • Detects if temperatures are too high
    • Provides early warning of fire
    Heat detector

    About this product

    This is a wireless, indoor sensor that is fitted to the ceiling. If it detects a potential fire in the home, it raises an alarm.

    How it works

    When the smoke alarm detects smoke, it raises 2 alarms:

    The sensor monitors the temperature of your home and sends a signal to your base unit if it rises to 54 degrees celsius.

    If there is a sudden rise in temperature, this could mean that:

    • you have left an appliance switched on, such as a cooker
    • there is a fire in your home.

    An alarm will sound in your home, and at the same time, an alert is sent to a Lifeline operator. They contact you to check for fire or ask you about appliances you have been using and take appropriate action.

    Who this may benefit

    A heat detector would be good if you:

    • may not notice changes in temperature
    • have memory problems and could forget about appliances you have left on, or an unattended cigarette (if you smoke).

    Flood detector - from £2.70 per month
    • Provides a flood warning
    • Useful for people with a memory condition
    Flood detector

    About this product

    The flood detector is a small indoor sensor that gives you an early warning of potential flooding in the home caused by:

    • a blocked or faulty sink or toilet
    • a plug left in the sink or bath
    • taps left on unattended
    • water leaks from burst water or heating pipes.

    The sensor is wireless and runs on a non-replaceable battery that lasts up to 5 years.

    It is usually installed under a sink, near a bath or by a toilet.

    How it works

    When the smoke alarm detects smoke, it raises 2 alarms:

    If water makes contact with the detector, it triggers 2 alarms:

    • first alarm: sounds within your home to alert you that there is an emergency
    • second alarm: signal is automatically sent via your base unit to our response team.

    A Lifeline operator will call you and once they have identified what has caused the alarm to sound, they will help you to address the situation and/or call your emergency contacts.

    Who this may benefit

    This is a great solution for anyone who has a condition that affects their memory, such as dementia.

    Key safe (supply and install) - from £108 each
    • Allows access to your home in an emergency
    • Police approved
    Key safe

    About this product

    This is a small, strong metal box where a set of keys to your home can be kept. It has a key pad and can be opened using a combination code.

    It is the most secure method to provide access to your home keys so that carers, relatives or friends are able to gain access in a time of need. This could be, for example, if you have fallen and you are unable to open the door.

    Our key safe:

    • is fitted by our accredited key safe technician to the supplier’s recommended standards
    • is certified to LPS 1175 standards - this means it meets recognised security standards and is approved by the police
    • does not invalidate your home contents insurance
    • comes with a 5-year guarantee.

    It will be fitted on the outside of your property on a solid brick or concrete wall. Where possible we’ll place it in a position where it cannot be seen by passers by.

    Please note: Supply of key safe only (no installation) - £68.00. All prices are shown exclusive of VAT. This is because most of our customers will qualify for VAT free prices.

    How it works

    When someone needs to gain access to your property, they’ll take the cover off your key safe and enter your combination code to retrieve your home keys.

    All key safes are supplied un-coded. You must set the code yourself. It is recommended that this is between 5 and 7 digits.

    Please note: you must make sure you do not keep a key in the other side of your entry door as this will stop people being able to access it from the outside.

    Who this may benefit

    The key safe is useful if you:

    • have regular visitors, such as carers and family, who need to access your home, and you struggle with mobility so you are unable to answer the door
    • are prone to falling, seizures or other emergencies where someone would need to access your home themselves.

    Alerts