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Lifeline and response service

Introduction

On this page:

    Lifeline alarm service

    About Lifeline

    Lifeline is a personal alarm service designed to help people of all ages and abilities to live a more independent life.

    Whether you are unsteady on your feet, are prone to fainting or have a care need or disability that makes it harder for you to live at home, when you subscribe to our Lifeline service you can relax knowing someone is always available if you need help.

    Already a lifeline customer?

    We're always available to make sure you receive the best possible service. If you have a concern with any of your Lifeline equipment - you can access free repairs and maintenance. You can also change or add to your subscription at any time.

    How it works

    The alarm is raised if you feel unwell, have fallen, or need other emergency help.

    A Lifeline operator responds within seconds through a loudspeaker in your home.

    The alarm is raised if you feel unwell, have fallen, or need other emergency help.

    Who can use our service

    You can use our service if you:

    • are aged 18 or over
    • live independently at home or in a care home
    • are a resident of the East Riding of Yorkshire.

    You may find it useful if you:

    • are older or frail

    or you have:

    • a physical and/or learning disability
    • mental health issues, memory problems or dementia
    • a sensory impairment
    • a long-term health condition
    • poor mobility and/or are at risk of falling.

    How to subscribe

    Subscribe to East Riding of Yorkshire Council

    Stay updated on the latest East Riding news

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    Find out more in our Privacy notice.

    Subscribe to East Riding News

    1 - What's included in your standard Lifeline subscription

    From just £29.70 a month, our standard subscription will give you everything you need to start using Lifeline. This includes an alarm pendant that you use to raise the alert when you need help, and the base unit that a Lifeline operator uses to talk to you and check that you are okay.

    2 - Add our responder service to your standard subscription

    If your loved ones live more than 45 minutes from your home or you’d like to make sure someone is always available to be with you in an emergency situation - add our responder service to your standard Lifeline subscription.

    From an extra £13.93 a month, one of our highly-trained responders will come out to your home immediately and make sure you get all the help you need.

    3 - Enhance your standard subscription with add-ons

    Our extensive equipment catalogue means that you can tailor your standard Lifeline subscription to perfectly support your needs and improve your independence at home.

    4 - Organise your subscription

    If you think our Lifeline service may be right for you, the next step is to request your free, personal assessment.

    The assessment helps us to advise on the service that's right for you.

    Please note: you won't have to make any payments until your chosen products are installed at your home.

    5 - Get your equipment installed

    A £40 fee applies to the installation of the main alarm monitoring unit and includes a demonstration of how the equipment works. A £40 installation fee also applies to key safes, however, if both installations are carried out at the same time, then only one fee of £40 is payable.

    6 - Relax and enjoy your independence

    Once your Lifeline equipment is installed - you’re covered. You can rest knowing there's always someone on hand if you need help.

    Each piece of equipment comes with free maintenance, so all you need to do is contact us if something isn’t working as expected.

    Learn more about Lifeline and how it works
    Find out more about our responder service
    Take a look at our equipment add-ons
    Find out how to request your free personal assessment
    More about the installation process
    Learn about how we support existing Lifeline users

    Alerts