About payments and pricing

During your personal assessment we'll discuss and agree whether you'd like to add the responder service or any equipment add-ons to your subscription.

We'll also ask you to confirm:

• how often you'd like to pay for your subscription
• which payment method you wish to use
• whether you qualify for VAT free prices.

You'll then receive a quote showing the full cost of your subscription and a breakdown of the products you have chosen. Read how our pricing works.

Please note: you do not need to pay anything until your base unit, and any equipment add-ons, have been installed.

How pricing works

All Lifeline subscriptions start with the fee of our standard Lifeline service.

Then you’ll pay an extra amount on top of this for any products you choose to personalise your service for your care needs.

For example, if you decided to add the responder service and a fall detector to your subscription, your monthly subscription fee would be calculated as follows:

Standard Lifeline service (£29.70)

• Responder service (£13.93)

• Fall detector (£5.25)

Total monthly subscription = £48.88

Please note: prices are based on qualifying for VAT-free prices

How often you'll pay

You can choose to pay your subscription fee:

• each month (most popular option)
• every 4 months
• every 6 months
• each year.

Payment is taken in advance for the upcoming chosen period.

How to pay

Direct Debit

The safest and most convenient way to pay your Lifeline subscription is by Direct Debit.

If you decide to pay by Direct Debit, we'll ask you to complete a Direct Debit mandate (and provide your bank account details) at the end of your installation appointment.

Alternative ways to pay

You can also ask us to send you a bill for your Lifeline subscription.

You'll receive your first bill shortly after the installation of your products. This will cover the period up to the end of March. You'll then receive a yearly bill each April.

The bill will state how much you'll need to pay and when. This will be based on what you have told us about how often you'd like to pay.

You can pay your bill by any of the following methods:

VAT-free prices

The prices shown on this website do not include the standard 20 per cent VAT charge. This is because VAT relief is available on our products and services if you qualify.