Fees

A £40 fee applies to the installation of the main alarm monitoring unit and includes a demonstration of how the equipment works. A £40 installation fee also applies to key safes, however, if both installations are carried out at the same time, then only one fee of £40 is payable.

When you subscribe to our standard Lifeline service (from £29.70 a month/97p per day), you'll receive everything you need to get started, including:

• a personal assessment of your Lifeline needs
• a base unit and an alarm pendant - the equipment you'll use to contact us
• immediate assistance from our highly-trained and experienced Lifeline operators - no matter what time of day or night the alarm is raised.

Standard equipment

How our service works

Emergency contacts

Emergency contacts are usually family members, close friends or neighbours. They must:

• be available at any time, day or night, to answer any calls we make to them
• live less than 45 minutes from your home
• attend to you at home following our call, or arrange for someone else to visit in their place
• arrange any immediate or ongoing care that you need.

You can have as many emergency contacts as you like - you must provide at least two contacts for our standard subscription.

Please note: if you do not have relatives or friends who live nearby, you’ll need to add the responder service to your subscription.