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Payment of business rates

Business rates changes from 1 April 2026

Find out more about how the revaluation and changes to the business rates multipliers will affect your business rates bill. Read about the 2026 revaluation.

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How can I pay my business rates?

There are a number of different ways you can pay your business rates:

Direct Debit

This is the most convenient method of payment, and by choosing to pay by Direct Debit, you can choose to pay on the 5th, 15th or 25th of the month and over 10 or 12 months.

  • You can set up your Direct Debit online
  • telephone the business rates section on (01482) 394748 who can set up your Direct Debit over the telephone.

Set up a Direct Debit

If none of your details have changed (i.e. address, sort code, account number), your Direct Debit will remain active, so you do not need to resend us your bank details.

Online

You can pay online through our secure online payment facility.

Telephone

You can pay your business rates over the telephone 24 hours a day, with one of the following cards:

  • Debit card - Visa Debit, Maestro, Solo, Visa Electron or Delta
  • Credit card - Visa or MasterCard.

Payments are accepted for council tax, business rates, council house rents, and council invoices.

This is an automated service and the telephone number is 0300 330 1515.

Internet banking and standing order

If you use internet banking or wish to set up a standing order, as well as quoting your business rates account number which you will find on the top-right of your bill, the council's bank details are:

Sort code: 60-02-23
Account number: 99105837

PayPoint

You can now pay your bill in cash at any PayPoint outlet. Just take your bill with you to your local PayPoint outlet, and they can take your cash payment using the barcode on the reverse of your bill. Please keep your receipt as proof of payment.

Please note: you can only pay by cash at a PayPoint outlet. Payments take up to four working days to be credited to your business rates account.

To find your nearest PayPoint facility use the locator below:

Find my nearest PayPoint outlet (external website)

How do I sign up for Paperless Billing?

You can manage your business rates account online, and sign up to paperless billing using our service below:

Sign up for Paperless Billing

Can I pay my business rates in instalments?

Payments by instalments

Use the form to set up a business rates instalment plan for any payments not made by Direct Debit.

You will need your business rates account number in order to complete this form.

If you are setting up a payment plan within 14 days of an existing instalment being due, please pay this instalment by your current method of payment.

Council tax and business rates payments - instalment plan

If you have any questions please contact us on (01482) 394748.

Do I have to pay business rates if my premises are empty?

From 1 April 2008 onwards if a property is unoccupied, an unoccupied rate is payable. The current unoccupied rate is a charge equal to 100 per cent of the full rates. This charge is payable after three months on commercial properties (for example shops, offices) or six months for industrial properties unless an exemption applies. Liability for the charge rests with the owner of the property.

Text and email notifications for outstanding balances

We're testing a new messaging service to remind customers of overdue payments. This service is just a support tool - you are responsible for keeping your payments up-to-date to avoid recovery action.

Overpaid business rates

If your bill, letter, or email shows that you have paid more business rates than you should have, you can ask for a refund. When we get your request, we will check your claim.

If you owe the council money for anything else, we will use the extra amount to pay that first. If you do not owe anything, we may send you a refund.

How you will receive your refund

If you pay by Direct Debit, we will send the money back to the bank or building society account we already have for you.

If you do not pay by Direct Debit, you can tell us which bank or building society account you want the refund to go to when you ask for it.

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