What FISH can do for you

The Families Information Service Hub (FISH) offers a wide range of information, advice and support to parents and carers across the East Riding.

Secondary School information for September 2026

The Department for Education is trialling a new service for parents and carers with a child starting secondary school in the autumn.

About School Profiles

School Profiles is a new online tool designed to help you find and compare state schools in England. It brings together important information in one place, including:

  • information about school policies
  • curriculum and extra-curricular activities
  • academic performance data.

Trial of the service

School Profiles is currently in a trial phase and we’re continuing to improve it and add new features over time. We are asking for a small number of parents in this local authority area to test it.

This is an opportunity to shape the service.

We’ll be gathering feedback during this period to help improve it before it is made available nationwide.

This service is led by the Department for Education and not the Local Authority.

Please visit the trial service

About FISH

The families Information Service Hub (FISH) is responsible for providing information to families of children and young people and the professionals who support them.

The friendly and helpful FISH team can help you to find services in the East Riding for children and young people aged 0-20 years.

The team operates a free helpline offering impartial advice and support for young people, parents and carers and professionals who have a role in supporting families. They also maintain the Family Services Directory.

The Family Services Directory

The Family Services Directory is an online one-stop shop where you can find information to support children and young people, whether you are a professional, parent, carer, friend or young person.

You can use the directory to search for information about:

  • looking for childcare
  • children's centres
  • education and learning
  • health
  • helplines
  • leisure centres
  • money matters
  • parent and toddler groups
  • support for parents and young people
  • activities and services for children with additional needs, and
  • much more.

We also provide up-to-date information for early years providers and other professionals.

Browse the Family Services Directory

Information about emotional health and wellbeing

The Family Services Directory also has information on services which can help with:

  • ADHD
  • anxiety
  • depression
  • eating disorders
  • substance misuse
  • self-harm
  • mental health, and
  • many other services.

Browse the Family Services Directory

How FISH can help

FISH can offer advice and information to parents and carers about a wide range of issues and services, including:

Activities for children

There are several government schemes available to help with the costs of childcare. We can provide assistance and guidance about:

  • 15 hours of childcare for families receiving additional government support
  • 30 hours childcare for eligible working families with children aged between 9 months and 4 years.
  • the Funded Early Education (FEE) scheme, which provides 15 hours of funded childcare for all 3 and 4-year olds during term time
  • additional support that may be available to help with childcare costs, such as working tax credits and tax-free childcare.

Read more about finding and paying for childcare on the Family Services Directory.

Sure Start Children's Centres

We can give you advice about children's centres, including talking to you about how they can help and letting you know what activities and support are on offer. We’ll also help you to find your local centre.

Looking for childcare

We can give you up-to-date information about local childcare options, including:

  • Ofsted-registered childminders
  • day nurseries
  • pre-schools
  • out-of-school clubs
  • nursery classes
  • nursery schools
  • creches.

Read more about finding a childcare provider.

Help with childcare costs

There are several government schemes available to help with the costs of childcare. We can provide assistance and guidance about:

Read more about finding and paying for childcare on the Family Services Directory.

Looking after a child with additional needs

We can talk to you about the support available for parents and carers of children with additional needs.

We can also connect you with specialist services, such as:

Working with children

We can provide information about working with children, including talking to you about how to become a registered childminder.

Supporting your child to high school

We have created this booklet to support you and your child in preparing for starting secondary school. The booklet explains techniques you can use to support your child in reducing anxieties they may be experiencing along with positive things you can do.

Supporting your child to high school booklet (pdf 1.8mb)

Other support available

There are many local and national services that can offer advice and support to parents and carers. If you would like help finding the right service or organisation to help you and your family, you can contact FISH, or search the Family Services Directory.

Support for early years professionals

The family services directory

You’ll find a wide range of useful information for early years providers, including:

  • early years job vacancies
  • details of current training programmes
  • information and resources about early years settings
  • advice on how to become an Ofsted-registered childminder
  • links to provider Facebook groups.

Find information for early years providers on the family services directory website

Local offer

You'll find lots of information for professionals on the East Riding local offer, including:

What to do if you are concerned about a child or young person

If you are worried about a child or young person, or want to make a safeguarding referral, please visit the ERSCP - Safeguarding Children Partnership website for details about how you can report these concerns.

View the ERSCP Website to find out more about reporting concerns

If a child is suffering abuse and needs urgent help because of immediate danger, call the police on 999

Contact FISH

You can contact the FISH team in the following ways:

By telephone

Tel: (01482) 396469 Monday - Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm.

By email

Email: fish@eastriding.gov.uk

Social media

You can find FISH on social media by visiting:

Fish on Facebook - facebook.com/EastRidingFISH

Fish on Twitter - twitter.com/FamiliesERYC

Feedback

We would appreciate it if you could take a few minutes to give us your feedback on the service that FISH provides. Your comments are appreciated and will help us to improve.

Visit the FISH 'How did we do' web page to leave your feedback

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