Debt and money

Budgeting advice and financial guidance from the council, the government, community services, and charities.

Your money

Our dedicated Your money team can help with even the most complex situations. They will ensure you are claiming all the benefits, grants, and discounts that you are entitled to. They can also give debt advice and help with budgeting.

Contact us for a free and confidential appointment. Please also contact us if your circumstances have changed at all. The sooner you contact us, the sooner we can make sure you are receiving the correct level of help for your situation:

Email: yourmoney@eastriding.gov.uk

The Your money team - more information

MoneyHelper and budget planner

MoneyHelper is the government's financial guidance service which includes Pension Wise, the Money Advice Service, and the Pensions Advisory Service. It provides free, impartial, and trusted money advice. The services help you with money management skills and provide advice on budgeting and debt management:

MoneyHelper - free financial guidance

Budget planner

MoneyHelper's budget planner helps you keep track of your money and suggests ways to improve your finances.

After you've added your income and spending information, the budget planner shows you:

  • what’s left over
  • where you’re spending your money
  • where you might be able to make savings and cut costs.

Budgeting planner on the Money Helper website

Step Change

Step Change provides free, expert debt advice, tailored to your situation:

Step Change - debt advice

HEY Credit Union

Credit unions are a not-for-profit financial service, owned by the people who use their services. Members chose the governing directors and have a say in the way the credit union operates. HEY Credit Union aim to improve the financial well-being of their member-owners by providing fair and affordable money services for East Riding (and Northern Lincolnshire) residents. Some of their services include:

  • Christmas savings loan
  • home improvement loan
  • car loan
  • instant access savings account
  • Christmas saver account
  • junior saver account
  • a members' lottery
  • community group accounts
  • financial wellbeing support

To find out more including how to become a member, visit the HEY Credit Union website:

HEY Credit Union

Walk-in branches of HEY Credit Union are available across the East Riding (Bridlington, Goole, Withernsea, Driffield, and Beverley) and in Hull city centre:

HEY Credit Union branch locations - online map

You can call HEY Credit Union on (01482) 778753.

Citizens Advice

Citizens Advice provides comprehensive unbiased help and advice about a wide range of life situations and problems. They have specialist debt advisors who can provide free, specialist debt advice:

Citizens Advice - help with debt

Hull and East Riding Citizens Advice

Stop Loan Sharks

Stop Loan Sharks investigates and prosecutes illegal money lenders and provides support for borrowers. If you think you, or someone you know, is paying money to a loan shark or an illegal money lender you can:

  • find out what a loan shark is
  • safely and anonymously report loan sharks and illegal money lenders
  • call the 24hr helpline on 0300 555 2222 for confidential advice and support
  • find out about loan shark debt
  • have a live web chat to get instant advice and support

Stop Loan Sharks - more information on the website

Community Money Advice (CMA)

Community Money Advice (CMA) is a national charity committed to helping people overcome their money problems. CMA provides resources, training and the support needed to establish and maintain local, free, face to face money advice services.

Their fully trained debt advisers and mentors offer advice, time, and as much support as required, in order to help you become debt free whilst working towards financial stability. There are two CMA centres in Hull:

Money 365 - Hull (external website)
Tel: (01482) 427654
Email: hello@money365.uk

Hull Vineyard Community Money Advice - Hull (external website)
Tel: (01482) 337156
Email: cma@hullvineyard.co.uk

CMA also offer self help and useful guides:

Top tips for managing your debt from the CMA (external website)

National Debtline

National Debtline is a debt charity run by the money advice trust. They offer free and confidential debt advice, and aim to help you find solutions to your debt.

National Debtline - free debt advice

Financial Conduct Authority (FCA)

The Financial Conduct Authority is the regulator of financial services in the UK, they set the standards that firms must meet and take action against those that fail to meet the required standards.

The Financial Conduct Authority

How to open a bank account

Everyone can get a basic bank account from any high street bank. However, if you are an undischarged bankrupt, only Barclays and Co-operative offer specialist accounts. Credit Unions, such as HEY Credit Union, also provide banking services.

Open a Barclays current account

Co-operative current accounts

Virgin Money Everyday current account - more information

HEY Credit Union

Improve your skills with Adult Learning and Employability support

If you are looking to improve your skills, gain a qualification or explore new opportunities East Riding Adult Learning and Employability can offer flexible support to help you take that next step.

They offer essential qualifications such as English and maths, vocational training, free support schemes and other employment support and transport schemes.

There's something for everyone, whether you're looking to gain a qualification, upskill or help finding your next job. If you're unemployed or on a low income, some courses may be funded to help you get started.

Find out more about Adult Learning and Employability

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