Online customer contact survey
Consultation type
Closed
Opening date
05/04/2022
Closing date
31/05/2022
Brief description
The council is gathering information to help shape the future of how our customers interact with us, we would like to invite you to take part in a short survey to ascertain your views and thoughts.
Type of consultation
Public
Target audience
Residents of the East Riding
How to get involved
Click on the link above to fill in the online survey or see details below to request a paper version.
Contact details
For further information or to request a paper version of the survey, email digitalmanagementoffice@eastriding.gov.uk
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Online customer contact survey
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Cost of living - help for households
- Cost of living - help for households
- Urgent help when in need
- Help with household bills
- Support for tenants and low income households
- Support for families with children
- Older people
- Helping communities
- Debt and money
- Disability services and adult care
- Welcoming places
- Cost of living - help for businesses
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Business
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- Business
- Cost of living - help for businesses
- Coronavirus: Grants for businesses and charities
- Coronavirus - support for businesses
- Find your nearest council property for sale or rent
- Starting, locating and growing your business
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Licences and registrations
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- Licences and registrations
- Licensing applications
- Available licences
- Public registers
- Report licensing concerns
- Licensing news flashes
- 'Best Bar None'
- Registering your business name
- Business opportunities with the council
- Health and safety at work
- Trading standards
- Trading at a market
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Business rates
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- Business rates
- Manage your business rates online
- Billing of business rates
- Payment of business rates
- Recovery of business rates
- Apply for business rates relief
- Discretionary revaluation support scheme
- Freedom of information requests for business rates
- Yorkshire Coast BID (Business Improvement District)
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Food services
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- Food services
- Advice and guidance for new and existing food businesses
- Food and feed guidance in relation to EU exit
- Food allergen management, control and communication
- Food Hygiene Rating Scheme (FHRS)
- Food standards inspections
- Food safety inspections
- Food sampling
- Safer food, Better business (SFBB)
- Animal feeding stuffs
- Regeneration and renaissance
- Dementia Friendly Communities
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Council
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- Council
- Council jobs and pensions
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Committees
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- Committees
- Committee agendas, minutes and timetable of meetings
- Appeals committee
- Appointments committee
- Audit committee
- The Cabinet
- The Council
- Health and Wellbeing Board
- Joint local access forum
- Submitting a petition
- Pensions committee
- Licensing committees
- Overview and scrutiny committees
- Planning committees
- Staff terms and conditions committee
- Standards committees
- Standing advisory council on religious education
- Photography, filming and social media use
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Councillors and MPs
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- Councillors and MPs
- How councillors, MPs and committees work
- Ward councillors
- Allowances for ward councillors
- Youth parliament
- Parish and town councils
- Becoming a councillor
- Members of Parliament (MPs)
- Find your parish council
- Find a ward councillor and register of interests
- Find a parish councillor and register of interests
- Co-opted voting members register of interests
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Plans, policies and strategies
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- Plans, policies and strategies
- Council business plan
- Civil Parking Enforcement
- Public protection enforcement policy
- Winter services strategic plan
- Other plans and policies information
- All plans, policies and strategies
- Contact the council
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Governance and spending
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- Governance and spending
- Budgets and spending
- Fraud and corruption
- Freedom of information
- Gender pay gap
- Governance and risk
- Internal audit
- Insurance claims
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How we use your information
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- How we use your information
- How we use your information
- Data protection rights
- Data protection explained
- Data retention explained
- CCTV
- Cookie information
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Find privacy notices
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- Privacy notice for Adult Social Care
- Privacy notice for electoral services
- Privacy notice for Assessments and Payments
- Privacy notice for Audit and Governance Team
- Privacy notice for Building Control Service
- Privacy notice for Business Intelligence Team
- Privacy notice for Business Rates
- Privacy notice for Child Protection Information Sharing project (CP-IS)
- Privacy notice for Children and Young People, Education and Schools
- Privacy notice for Code of Conduct Complaint and Complaint against a Councillor
- Privacy notice for Corporate Billing
- Privacy notice for Council Tax
- Privacy notice for Countryside Access Team
- Privacy notice for Customer Service Network
- Privacy notice for Definitive Map
- Privacy notice for East Riding Archives Service
- Privacy notice for East Riding Leisure
- Privacy notice for East Riding Museums Service
- Privacy notice for Education Welfare Service
- Privacy notice for Employment, Education and Skills
- Privacy notice for Environmental Services
- Privacy notice for Equality Monitoring
- Privacy notice for Feedback
- Privacy notice for Financial Planning and Reporting team
- Privacy notice for Financial Services
- Privacy notice for Fleet Services
- Privacy notice for Forward Planning
- Privacy notice for Freedom of Information Requests
- Privacy notice for Freeman Application
- General privacy information
- Privacy notice for Head of Children and Young People's Specialist Services
- Privacy notice for Highway Maintenance
- Privacy notice for Housing and Safe Communities Services
- Privacy notice for Housing Benefit and Council Tax Support
- Privacy notice for People Services Criminal Record Information
- Privacy notice for People Services Employment Information
- Privacy notice for Humber Emergency Planning Service
- Privacy notice for Income Management
- Privacy notice for Inviting the Chairman to an Event and the Chairman's Awards
- Privacy notice for Library and Information Services
- Privacy notice for Local Access Forum Membership Application
- Privacy notice for Nomination for a Local Election and Electors' Questions
- Privacy notice for Notice and Appeals Team - Civil Parking Enforcement
- Privacy notice for Parish and Area Liaison and Streetscene Enforcement
- Privacy notice for Pensions
- Privacy notice for Petitions
- Privacy notice for Planning and Development Management
- Privacy notice for Public Health Services
- Privacy notice for Recruitment Information
- Privacy notice for Registration to Speak at a Planning Committee
- Privacy notice for Request to Reuse Information
- Privacy notice for Rural Policy
- Privacy notice for Self and Custom Build Register
- Privacy notice for Sewerby Hall and Gardens
- Privacy notice for South Cliff Caravan Park
- Privacy notice for Sport, Play and Arts Service
- Privacy notice for Suggesting a Topic for Scrutiny
- Privacy notice for Technical Services
- Privacy notice for Transportation Services
- Privacy notice for Wedding Anniversary and Birthday Message Application
- Privacy notice for YORtender (Construction Procurements)
- Privacy notice for Youth Offending Service
- Information about the deceased
- Information sharing
- Terms and conditions
- Copyright statement
- Local Government Transparency Code 2015
- Engagement surveys, research and consultations
- Other council services
- Council structure
- Council property and land ownership
- Elections and voting
- Volunteering with the council
- Civic services
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Grants and funding
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- Grants and funding
- Finding a grant
- Disabled facilities grant
- European Funding
- Home improvement grants
- Small events grants
- Active creative, talented performer and arts grants
- Positive Activities Grant (PAG)
- UK Shared Prosperity Fund (including Multiply and the Rural England Prosperity Funds)
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Rural funding
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- Rural funding
- About rural funding
- Burton Pidsea Community Wind Farm Fund
- East Riding of Yorkshire Future Communities Initiative
- Goole Fields Wind Farm Community Fund
- Lissett Community Wind Farm Fund
- Routh Wind Farm Community Fund
- Sancton Hill Wind Farm Community Fund
- Spaldington Airfield Wind Farm Community Benefit Fund
- Tedder Hill Community Wind Farm Fund
- Twin Rivers Community Wind Farm Fund
- Withernwick Community Wind Farm Fund
- The King's Coronation Community Fund
- Local area facts and figures
- Performance
- Press office
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Working with our partners
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- Working with our partners
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Adult social care
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- Adult social care
- Learning disability partnership board
- Autism partnership board
- Opportunities for adult social care providers
- Promote your local group or activity
- Adult care volunteering
- Safeguarding adults board
- Independent care sector provider learning and development
- Working in adult social care
- Caring for children
- Local Enterprise Partnership
- NEIFCA
- Rural partnerships and forums
- Sustainable development
- Financial Inclusion
- Community safety
- Local growth
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Armed Forces community
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- Armed Forces community
- Armed Forces community
- Armed Forces Covenant
- Armed Forces - Community and relationships
- Armed Forces - Employment, education and skills
- Armed Forces - Families, children and young people
- Armed Forces - Health and wellbeing
- Armed Forces - Housing
- Armed Forces - Money advice
- Armed Forces - General advice and support
- Supporting the Armed Forces community
- Website and accessibility help
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- Environment
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Bins, waste and recycling
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- Bins, waste and recycling
- Bins and collections
- Household waste recycling sites (tips) and mini recycling sites
- Business waste
- Clinical waste
- Fly-tipping and illegal waste disposal
- Fly-posting and illegal advertising signs
- Asbestos
- Recycling electricals
- Reduce and reuse waste
- Home composting
- Bonfire advice
- Metal Matters
- Recycling Superheroes
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Roads, streets, traffic and parking
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- Roads, streets, traffic and parking
- Parking
- Blue Badge parking permits
- School Streets
- Civil parking enforcement
- Civil parking enforcement annual statistics and annual parking report
- Parking suspension and dispensation
- Bridlington park and ride
- Electric vehicles and charging points
- Car and coach park finder
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Roads, pavements and traffic
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- Roads, pavements and traffic
- Road and footpath maintenance
- Street furniture
- Traffic management and road safety
- Flooding and drainage
- Street works
- Street lights and traffic lights
- Sign shop
- Classification of roads
- Street light replacement program
- Highway maintenance schemes
- Section 50 - Excavating or occupation of the highway
- Placing apparatus in the public highway
- Live Labs 2
- Street care and cleaning
- ERYC Permit Scheme
- Abandoned and nuisance vehicles
- Gritting, salt bins and winter road services
- Finding property addresses
- Abnormal loads
- East Riding roads
- Bridges
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- Housing and Council Tax
- Council Tax
- Housing benefit and Council Tax support
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Council tenants
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- Council tenants
- Your tenancy
- Repairs and maintenance
- Improvements and alterations
- Home insurance
- Nuisance behaviour
- Adaptations for disabled occupants
- Getting involved
- Moving home
- Buying your council home
- Keeping our tenants informed
- Welcome to former tenants and leaseholders of Your Housing Group (YHG)
- Housing advice
- Private housing landlords
- Council leaseholders
- Private housing residents
- Energy efficiency
- Empty properties
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- Learning
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Schools, colleges and academies
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- Schools, colleges and academies
- Infectious and notifiable diseases, including COVID-19
- Find your nearest school or nursery
- Schools, nurseries and places for your child
- School term dates
- School closures
- School closures list
- School attendance
- Behaviour and exclusion
- Special Educational Needs
- Continuing professional development (CPD)
- Concerns and complaints
- School meals
- School transport
- Finance and funding
- Schools' Library Service
- Schools' Music Service
- National curriculum
- Governors
- Newly-qualified teachers (NQTs)
- Resources for schools
- School clothing grant
- Education and training providers
- Services to schools from the local authority
- School Organisation and Planning of School Places
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Employment Education and Skills
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- Employment Education and Skills
- Employment Education and Skills
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Help with learning new skills
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- Help with learning new skills
- Coronavirus - adult learning and safety
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What you can learn
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- What you can learn
- Arts, crafts and creative courses
- Computer and digital skills
- Cookery
- Counselling and mental health
- Family learning
- Health and wellbeing
- Improve English and maths skills
- Personal development and employability
- Photography
- Pop-up learning
- Ways to learn
- Working with children
- Find an adult learning course
- How much do courses cost?
- Find and book a course online
- How to book
- Financial help and additional support
- Where to find us and opening times
- Finding work
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- Leisure
- Libraries
- Leisure centres and fitness
- Archives, family and local history
- Museums and galleries
- The Treasure House
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Tourism and attractions
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- Tourism and attractions
- Coastal attractions
- Tourist Information Centres
- Find your nearest Tourist Information Centre
- Visiting a market
- Events
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Countryside and walks
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- Countryside and walks
- Walking, riding and cycling
- Places to visit
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Public rights of way
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- Public rights of way
- About public rights of way
- Maintaining public rights of way
- Definitive map
- Register of definitive map modification order applications
- Section 31(6) register
- Section 15A register
- Public rights of way temporary closures
- Public Path Orders and Definitive Map Modification Orders
- Health and wellbeing
- East Riding Arts
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- Living
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Children and families
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- Children and families
- Activities for young people and adults in the East Riding
- Adoption
- Fostering
- The Families Information Service Hub (FISH)
- Children's Centres
- Children's social care
- Child employment
- Youth and Family Support
- Teenage pregnancy
- Children's Social Work Matters
- Early help and prevention
- East Riding Safeguarding Children Partnership
- East Riding Children's Trust
- Leaving care
- Births
- Deaths
- Marriage and civil partnerships
- Help for people with disabilities
- Care and support for adults
- Citizenship
- Community groups and volunteering
- Crime and community safety
- Emergencies
- Health and wellbeing
- Legal and consumer advice
- Registration services - copy certificates
- Rural life
- Syrian refugee support
- Support for Ukraine
- Travellers and gypsies
- Emergency assistance
- Changing your name
- Find your nearest registration office
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- Planning permission and building control
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Planning permission and associated services
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- Planning permission and associated services
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Householder planning and building control applications
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- Householder planning and building control applications
- A householder's guide to planning permission and building control
- Find out if you need planning permission for alterations to your house
- Pre-application planning advice
- Applying for planning permission and prior approvals
- After you apply for planning permission
- Non-householder and commercial planning advice
- Property documents and history searches
- Planning constraints map
- View and comment on planning applications
- Planning services for professionals
- Building control services and regulations
- Tree and hedge protection and regulations
- Conservation areas and listed buildings
- Planning enforcement and legislation
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Planning policy and the East Riding Local Plan
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- Planning policy and the East Riding Local Plan
- East Riding Local Plan (adopted April 2016)
- East Riding Local Plan Update
- Policies map
- Examination in Public Information
- Joint Minerals Plan
- Minerals Plan Examination in Public Information
- Joint Waste Plan
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Neighbourhood planning
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- Neighbourhood planning
- What is neighbourhood planning?
- Allerthorpe neighbourhood plan
- Barmby Moor neighbourhood plan
- Cottingham neighbourhood plan
- Hayton and Burnby area Neighbourhood Plan
- Howden neighbourhood plan
- Market Weighton neighbourhood plan
- North Cave neighbourhood plan
- Pocklington neighbourhood plan
- Skidby neighbourhood plan
- Sutton Upon Derwent neighbourhood plan
- Wawne neighbourhood plan
- Woodmansey neighbourhood plan
- Supplementary planning documents
- Open space on new developments
- Local development scheme
- Statement of community involvement
- Sustainability Appraisal/Strategic Environmental Assessment
- Community Infrastructure Levy (CIL)
- Evidence base
- Employment land review
- Landscape character assessment
- Strategic flood risk assessment
- Affordable housing viability assessment
- Infrastructure study
- Monitoring reports
- New housing and self-build homes
- Local land charges and searches
- Major planning applications
- Street naming and numbering