Introduction

We are trialling a messaging service to reach out to customers who have overdue payments on any of the following:

• council tax
• business rates
• housing benefit overpayments
• council invoices, such are adult social care payments.

If your account becomes overdue, we may reach out to you before taking further recovery action. This service can help you avoid receiving statutory recovery notices and extra costs.

While this service is designed to help prevent further arrears, it should not be solely relied upon. It is your responsibility to ensure your payments are up to date according to your bill or invoice. Failure to do so may lead to recovery action.

How we will contact you

We may reach out to you using one or more of the following methods:

• text message, including a verification screen
• email
• automated voice call.

How can I pay?

Through your mobile banking app

Click on the link in the message titled "Pay through my banking app" and make a payment to use directly through your mobile banking app. This is the quickest and easiest way to pay because your reference number will already be filled in for you.

On our online payment portal

Visit our payment portal (button below) and select the relevant option, then use the reference number quoted on the email and/or text message you have received.

Visit our payment portal

Pay over the telephone

Call 0300 330 1515 to make a payment on our automated payment system, and use the reference number quoted on the email and or text message you have received.