The Test and Trace service requests designated venues (such as hospitality, tourism and leisure industry, close contact services and local authority facilities) to have a system in place to request and record contact details of their customers, visitors and staff to help break the chains of transmission of COVID-19.
Customers and visitors:
- The name of the customer or visitor. If there is more than one person, then we can record the name of the ‘lead member’ of the group and the number of people in the group
- A contact phone number for each customer or visitor, or for the lead member of a group of people
- The date of visit, arrival time and, where possible, departure time
- If a customer will interact with only one member of staff, the name of the assigned staff member will be recorded alongside the name of the customer.
- The names of staff who work at the premises
- A contact phone number for each member of staff
- The dates and times that staff are at work.
Where possible, we will collect this information in advance, where this is not practical it will be collected at the point that visitors enter the premises, or at the point of service if impractical to do so at the entrance
Recording both arrival and departure times (or estimated departure times) will help reduce the number of customers or staff needing to be contacted by NHS Test and Trace. We recognise, however, that recording departure times will not always be practicable.
The accuracy of the information provided will be the responsibility of the individual who provides it. The council will not verify any visitor’s identity for NHS Test and Trace purposes.
The local contact tracing will use record level personal data of people who have contracted COVID-19 including:
Personal identifiers (such as name, address, postcode, date of birth, contact details, NHS number)
Characteristics (such as ethnicity)
Details of COVID-19 symptoms