My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
What do we use the information for?
The assessment and payments team collects, processes and holds your personal and financial information to provide our services effectively.
To verify evidence regarding income and capital to calculate your ability to contribute towards the cost of your care
To verify evidence regarding income and capital to calculate your eligibility for fostering / adoption payments
To collect any contributions
To consider any reconsiderations and appeals where you do not agree with your assessment
To provide information for statutory government returns.
We also use information to improve our services so that they are more appropriate to people’s requirements. We recognise that your personal information is important to you, and we take our responsibilities for ensuring that we collect and manage it proportionately, correctly and safely very seriously.
What information do we hold and use?
We collect and process the following information:
On what grounds do we use the information?
The assessments and payments team collect and lawfully process your personal information under the following:
We process personal data for the following reasons:
We process special category data for the following reason:
How do we collect this information?
We may collect information in the following ways:
Who do we share your information with?
We may disclose your information to others, but only where this is necessary either to comply with our legal obligations or as permitted by Data Protection legislation. We may share it with other public service bodies including the police, external organisation who the council contracts with to administer public funds, and other local authorities.
The reasons why we may share your data with other public bodies are as follows:
We will only disclose your information, such as medical details to a third party, if we are legally required to do so, or where we have good reason to believe that failing to share the information would put you or someone else at risk of harm.
We will not pass your personal information to external organisations for marketing or sales purposes or for any commercial use without your prior expressed consent.
To enable the assessments and payments team to carry out their functions, they use a housing system called ActiveH which is supplied by MIS-Active Management Systems Limited.
How long do we store it and is it secure?
The assessments and payments team has retention schedules in place to ensure that information is only held for as long as it is needed. We will not keep your information for longer than is required to by law. Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in your case.
For information on how long your information will be held visit the retention page.
What rights do you have?
The rights that you have depend upon the grounds on which we collected your information. All of the rights you could have are outlined on the data protection rights page.
In most cases, people who have been involved with the assessments and payments team will have the following rights:
To exercise any of your above rights, please visit the data protection rights page for more information.
Where can I find out more?
If you would like to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices.
When was this privacy notice last updated?
We will continually review and update this privacy notice to reflect any changes in our services, feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 4 April 2023.