Privacy notice for corporate billing

What do we use the information for?

We use personal information for the purpose of administering and collecting sundry debts on behalf of council departments for the goods and services they have provided to members of the public and businesses.

What information do we hold and use?

We collect and process the following information:

• name and address information
  
• bank account details for direct debit customers
  
• copy agreements and/or contracts from council departments.

On what grounds do we use the information?

The primary legislation covering the billing and collection of sundry debt is the Local Government Act 1972 and Account and Audit Regulations 2011.

How do we collect this information?

Informataion is collected from the individual or from a third party as listed below:

• by the internal department that the service is received from
  
• reporting changes via email, in writing
  
• over the telephone through our corporate billing staff
  
• through the national Tell Us Once Scheme.

Who do we share your information with?

We never make your personal details available to companies outside East Riding of Yorkshire Council for marketing purposes.

Information held by the corporate billing section is used by other departments of the East Riding of Yorkshire Council to enable them to undertake their statutory duties where the law allows it. We will not disclose with anyone else without appropriate permission, unless we have a legal reason to do so. For example disclosure may be necessary to prevent or detect crime.

We will obtain other information about you from third parties and give information to them to:

• make sure the information is accurate 
  
• prevent, detect and prosecute fraud 
  
• protect public funds 
  
• recover debts owed to the council.
  

We will match the information you provide with other information we hold about you whether provided to us by you, or anyone else. 

We may also obtain other information about you from third parties and give information to them to: 

• make sure the information is accurate, prevent, detect and prosecute fraud or protect public funds.
  

These third parties include:

• external stakeholders such as Citizens Advice Bureau where a referral is to be made on your behalf and consent has been received.

How long do we store it and is it secure?

The council has retention schedules in place to ensure that information is only held for as long as it is needed. For information on how long your information will be held visit the retention explained page. 

Details of how we keep your information secure are available on the general privacy information page.

What rights do you have?

The rights that you have depend upon the grounds upon which we collected your information. All rights that you could have are outlined on the data protection page.

In most cases, people who have been involved with corporate billing will have the following rights:

• The right to access – You are entitled to see the information we hold about you and can request a copy by emailing data.protection@eastriding.gcsx.gov.uk
  
• The right to rectification – If you believe any information we hold about you to be incorrect, please email corporate.billing@eastriding.gov.uk and we will amend the information accordingly.
• The right to restrict processing - Should you wish to limit how we use your data please email corporate.billing@eastriding.gov.uk with the reason for your request.
  
• The right to object – If you wish to object about the way we use your personal information to collect and recover sundry debt for the East Riding of Yorkshire Council, please email corporate.billing@eastriding.gov.uk and we will consider your objection.

Where can I find out more?

If you want to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance.

Contact details are available on the general privacy information page. 

Alternatively, you can contact the Information Commissioner’s Office.