We may disclose your information to others, but only where this is necessary either to comply with our legal obligations or as permitted by Data Protection legislation. We may share it with other public service bodies including the Cabinet Office (Fraud and Error, Debt and Grants Team), the Department for Work and Pensions, Her Majesty’s Revenues and Customs, the Valuation Office Agency, Her Majesty’s Court Tribunal Service, the Office for National Statistics, debt advice providers and external organisations such as enforcement agencies and insolvency practitioner companies.
As part of our telephony system which is used in our revenues and procurement services contact centre, we may also share information with the system provider, namely Inform Comms, regarding the number of calls received. Please note that your personal information will not be disclosed to this provider.
Inform Comms (external website)
We may also disclose your information to an external provider, namely ‘Policy in Practice’ (PIP), in order for us to use a low income family tracker (LIFT) dashboard. Your information is shared with this provider, who subsequently upload the data to the dashboard allowing the housing benefit and council tax support teams to focus their attention into helping families in need of financial assistance.
Policy in Practice (external website)
To enable the Council Tax team to carry out their functions, they use a housing system called ActiveH which is supplied by MIS-Active Management Systems Limited.
MIS-Active Management Systems Limited (external website)
The reasons why we may share your data with other public bodies are as follows:
- To protect public funds
- To ensure information held by the service is accurate
- To gain data intelligence on employment information for the purposes of collecting unpaid council tax
- To monitor and improve our performance and delivery of services
- For the prevention and or detection of crime
- Where necessary to protect individuals from the risk of harm or injury
- Where otherwise permitted under the General Data Protection legislation.
We will only disclose your sensitive or confidential information if we are legally required to do so, or where we have good reason to believe that failing to share the information would put you or someone else at risk of harm.
We will not pass your personal information to external organisations for marketing or sales purposes or for any commercial use without your prior expressed consent.