My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
What do we use the information for?
Environmental services collect, process and hold your personal information in order to provide out services effectively.
We also use information to improve our services so that they are more appropriate to people’s requirements. We recognise that your personal information is important to you, and we take our responsibilities for ensuring that we collect and manage it proportionately, correctly and safely very seriously.
What information do we hold and use?
Environmental services collect and process the following information:
On what grounds do we use the information?
Environmental services collect and lawfully process your personal information under the following:
We process personal data for the following reasons:
We process special category data for the following reasons:
How do we collect this information?
We may collect information in the following ways:
Who do we share your information with?
We share relevant information internally with other departments within the council to enable necessary works/ maintenance to be undertaken and acknowledgement and responses to be provided to requests, enquiries and complaints.
We may disclose your information to others, but only where this is necessary either to comply with our legal obligations or as permitted by Data Protection legislation. For example, we may share information with registrars, following an interment and completion of a death certificate.
We have an agreement with Humberside Fire and Rescue Service to share details, when agreed, regarding new assisted collections so additional fire safety checks can be undertaken (Agreement number ISA152).
We will not pass your personal information to external organisations for marketing or sales purposes or for any commercial use without your prior expressed consent.
How long do we store it and is it secure?
Environmental services has a retention schedule in place to ensure that information is only held for as long as it is needed. We will not keep your information for longer than is required to by law. Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in your case.
For information on how long your information will be held, visit the retention page.
What rights do you have?
The rights that you have depend upon the grounds in which we collected your information. All of the rights you could have are outlined on the data protection rights page.
In most cases, people who have been involved with environmental services will have the following rights:
The right of access - you are entitled to see the information we hold about you
The right to rectification - we will amend information accordingly, if any information the service holds about you is incorrect
The right to restrict processing - you may wish to limit how we use your data
The right to object - in addition to the right to limit the use of your data, you also have a right to object to the use of your data for certain actions
The right to erasure/ right to be forgotten - in certain circumstances, you may be able to ask for some of the information we hold to be deleted. The service has determined that all requests to permanently delete a service user record will be dealt with on an individual basis.
To exercise any of your above rights, please visit the data protection rights page for more information.
Where can I find out more?
If you want to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices.
When was this privacy notice last updated?
We will continually review and update this privacy notice to reflect any changes in our services, feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 1 February 2021.