My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
What do we use the information for?
Financial services comprises of four accountancy teams: a systems team, a creditor payments team, a strategic pay services team, and an insurance team. These teams process and hold your personal information in order to carry out financial management effectively, including:
We also use information to improve our services so that they are more appropriate to people’s requirements. We recognise that your personal information is important to you, and we take our responsibilities for ensuring that we collect and manage it proportionately, correctly and safely very seriously.
What information do we hold and use?
We collect and process the following information:
For insurance claims, we may also collect and process the following additional information:
On what grounds do we use the information?
Financial services collect and lawfully process your personal information under the following:
We process personal data for the following reasons:
We process special category data for the following reasons:
How do we collect this information?
We may collect information in the following ways:
Who do we share your information with?
We may disclose your information to others, but only where this is necessary either to comply with our legal obligations or as permitted by Data Protection legislation. We may share it with other public service bodies including HM Revenue and Customs, insurance providers, solicitors, the police, local courts, tribunals and arbitrators, and other local authorities.
Financial Services procures systems from various suppliers to support its financial management role. Therefore, we may disclose your information to these suppliers for the purposes of supporting our systems. The suppliers used include:
The reasons why we may share your data with other public bodies and organisations are as follows:
We will only disclose your sensitive or confidential information if we are legally required to do so, or where we have good reason to believe that failing to share the information would put you or someone else at risk of harm.
We will not pass your personal information to external organisations for marketing or sales purposes or for any commercial use without your prior expressed consent.
How long do we store it and is it secure?
Financial services have a retention schedule in place that ensure information is only held for as long as it is needed. We will not keep your information for longer than is required to by law. Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in your case.
For information on how long your information will be held visit the retention page.
What rights do you have?
The rights that you have depend upon the grounds on which we collected your information. All of the rights you could have are outlined on the data protection rights page.
In most cases, people who have been involved with Financial Services will have the following rights:
To exercise any of your above rights, please visit the data protection rights page for more information.
Where can I find out more?
If you want to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices.
When was this privacy notice last updated?
We will continually review and update this privacy notice to reflect any changes in our services, feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 29 January 2021.