My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
What do we use the information for?
Housing benefit and council tax support collects, processes and holds your personal and financial information in order to provide our services effectively.
We also use information to improve our services so that they are more appropriate to people’s requirements. We recognise that your personal information is important to you, and we take our responsibilities for ensuring that we collect and manage it proportionately, correctly and safely very seriously.
What information do we hold and use?
We collect and process the following information:
On what grounds do we use the information?
Housing benefit and council tax support collect and lawfully process your personal information under the following:
We process personal data for the following reasons:
We process special category data for the following reason:
How do we collect this information?
We may collect information in the following ways:
Who do we share your information with?
We may disclose your information to others, but only where this is necessary either to comply with our legal obligations as permitted Data Protection legislation. We may share it with other public service bodies including the Department of Work and Pensions, external organisations who the council contracts with to administer public funds, HM Revenues and Customs and other local authorities.
We may also disclose your information to an external provider, namely ‘Policy in Practice’ (PIP), in order for us to use a low income family tracker (LIFT) dashboard. Your information is shared with this provider, who subsequently upload the data to the dashboard allowing the housing benefit and council tax support teams to focus their attention into helping families in need of financial assistance.
As part of our telephony system which is used in our revenues and benefit services contact centre, we may also share information with the system provider, namely Inform Comms, regarding the number of calls received. Please note that your personal information will not be disclosed to this provider.
The reasons why we may share your data with other public bodies are as follows:
We will only disclose your information if we are legally required to do so, or where we have good reason to believe that failing to share the information would put you or someone else at risk of harm.
We will not pass your personal information to external organisations for marketing or sales purposes of for any commercial use without your prior expressed consent.
How long do we store it and is it secure?
We have retention schedules in place to ensure that information is only held for as long as it is needed. We will not keep your information for longer than is required to by law. Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in your case.
For information on how long your information will be held, visit the retention page.
What rights do you have?
The rights that you have depend upon the grounds on which we collected your information. All of the rights you could have are outlined on the data protection rights page.
In most cases, people who have been involved with housing benefit and council tax support will be covered by the following rights:
To exercise any of your above rights, please visit the data protection rights page for more information.
Where can I find out more?
If you want to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices.
When was this privacy notice last updated?
We will continually review and update this privacy notice to reflect any changes in our services, feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 4 April 2023.