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Privacy notice for income management

What do we use the information for?

The council has the responsibility for delivering a range of services. There are many services we can provide without using personal data and we do this as much as we can. However, there are some services, including Income Management, which require us to use information about individuals in order to deliver the service.

The East Riding of Yorkshire Council’s Income management service administers income received for the following major funds:

  • Council Tax
  • Business Rates
  • Council Rents
  • Sundry Debtors
  • Housing Benefit Overpayments. 

As well as these additional areas:

  • Parking Fines
  • All other miscellaneous income. 

As part of our income management we are obliged to give detailed receipts for payments received and to enable us to do so, the East Riding of Yorkshire Council holds names, address and balance information for all the major funds (detailed above) as well as vehicle registration numbers of those vehicles issued with a parking notice. 

Customers can pay using a debit or credit card  using various methods:

  • in person at a cashier 
  • using a payment kiosk
  • automated telephone line
  • via our website. 

All payment card information is securely transmitted and processed in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements.

What information do we hold and use?

We receive and hold information for the management of income received into the East Riding of Yorkshire Council:

  • Names and addresses of residents of properties within the East Riding of Yorkshire Council 
  • Names and addresses of residents of East Riding of Yorkshire Council housing properties
  • Liable parties for business rates or other services who are not resident within the East Riding of Yorkshire
  • Names and addresses of people who have received an overpayment of their housing benefit
  • Names and addresses of people receiving payable services from East Riding of Yorkshire services for which an invoice has been issued
  • Vehicle registration numbers of vehicles issued with a parking notice, along with nature of notice and location
  • No payment card data is stored. 

On what grounds do we use the information?

There is a legal obligation and statutory duty to collect and share certain information including the following: 

 Income Type   Legislation
 Council tax Local Government Finance Act 1992
The Council Tax (Administration and Enforcement) Regulations 1992 (as amended)
 Business rates Local Government Finance Act 1988

The Non-Domestic Rating (Collection and Enforcement) (Local Lists) Regulations 1989 

 Housing benefit overpayments

Housing Benefit Regulations 2006
Council Tax Benefit Regulations 2006
Housing Benefit (Pension Credit) Regulations 2006
Housing Benefit (Recovery of Overpayments) Regulations 1997

 Sundry debts

Local Government Act 1972
Late Payment of Commercial Debt Regulations 2002
Account and Audit Regulations 2011
Harbours Act 1964

How long do we store it and is it secure?

The council has retention schedules in place to ensure that information is only held for as long as it is needed. For information on how long your information will be held visit the retention explained page. 

All data is stored securely in East Riding of Yorkshire Council systems and is managed confidentially. The number of staff handling such data is limited to relevant staff, all who undertake regular training about data protection and managing personal information.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. To the extent that sensitive personal data is processed about you, we will employ appropriate security measures given the nature of that data. However, you recognise that your use of the Internet and our website is entirely at your own risk. We have tried to create a secure and reliable website for our users. However, we have no responsibility or liability for the security of personal information transmitted via the Internet. East Riding of Yorkshire Council utilise the latest in secure server technology to ensure that all personal and transactional information is protected to the highest standards. 

Whilst we make every effort to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information. 

Details of how we keep your information secure are available on the general privacy information page. 

What rights do you have?

The rights that you have depend upon the grounds upon which we collected your information. All rights that you could have are outlined on the data protection pageIn most cases, people who have been involved with corporate billing will have the following rights:

Where can I find out more?

If you want to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance.

Contact details are available on the general privacy information page. 

Alternatively, you can contact the Information Commissioner’s Office.