Privacy notice for South Cliff Caravan Park

What do we use the information for?

South Cliff Caravan Park collects, processes and holds your personal information in order to provide rental services to its customers and maintain contracted agreements with individual licensees of the park.

• For individuals and organisations to access the site, take part in activities and remain informed about events
• For marketing purposes (where the correct consent has been provided).

We also use information to improve our services so that they are more appropriate to people’s requirements.  We recognise that your personal information is important to you, and we take our responsibilities for ensuring that we collect and manage it proportionately, correctly and safely very seriously.

What information do we hold and use?

South Cliff Caravan Park collects and processes the following information:

• Personal information (including full name, full residential address)
• Location data (including postcode and telephone number) 
• Characteristics (such as sex, marital status) 
• Financial data (including caravan insurance and council tax bills)
• Holiday booking details so that we can allocate pitches, caravans and cabins in accordance with British Holiday Home and Park Association guidelines
• Barrier pass forms so that we can confirm only authorised users are accessing the site.

On what grounds do we use the information?

We process personal data for the following reasons:

• GDPR Article 6(1)(a) - the data subject has given consent to the processing of his or her personal data for one or more specific purposes
• GDPR Article 6(1)(b) - processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
• GDPR Article 6(1)(c) - processing is necessary for compliance with a legal obligation to which the controller is subject
• GDPR Article 6(1)(f) - processing in necessary for our legitimate business interests, or those of a third party, and these interests are not overridden by your interests or fundamental rights and freedoms in relation to the protection of your personal information. 

How do we collect this information?

We may collect information in the following ways:

• Paper or online forms
• Email
• Telephone
• Face to face 

Who do we share your information with?

We may disclose your information to others, but only where this is necessary either to comply with our legal obligations or as permitted by Data Protection legislation. We may share it with other public service bodies including social care, the police and other East Riding Council services, when deemed necessary. 

We may also share your data with our chosen insurance partner, namely Leisuredays and Goldpark.

The reasons why we may share your data with other departments within East Riding Council or other public bodies are as follows:

• To monitor and improve our performance and delivery of services
• For the prevention and or detection of crime
• Where necessary to protect individuals from the risk of harm or injury
• Where otherwise permitted under the General Data Protection legislation.

We will not pass your personal information to external organisations for marketing or sales purposes or for any commercial use without your prior expressed consent.

How long do we store information and is it secure?

South Cliff Caravan Park has retention schedules in place to ensure that information is only held for as long as it is needed. We will not keep your information for longer than is required to by law.  Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in the services provided to you.

For information on how long your information will be held please visit the retention page.

What rights do you have?

The rights that you have depend upon the grounds upon which your information is collected. All rights that you could have are outlined on the data protection rights page.  

In most cases, people will have the following rights:

• The right to access - you are entitled to see the information the service  holds about you
  
• The right to rectification - we will amend information accordingly, if any information that the service holds about you is incorrect
  
• The right to restrict processing - you may wish to limit how we use your data
  
• The right to object - in addition to the right to limit the use of your data, you also have a right to object to the use of your data for certain actions.
• The right to erasure/ right to be forgotten - in certain circumstances, you may be able to ask for some of the information we hold to be deleted. The service has determined that all requests to permanently delete a service user record will be dealt with on an individual basis.

Where can I find out more?

If you would like to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concerns with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices. 

Alternatively, you can contact the Information Commissioner’s Office (external website).

When was this privacy notice last updated?

We will continually review and update this privacy notice to reflect any changes in our services, feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 20 November 2020.