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Privacy notice for Test and Trace Support Payments 

What do we use the information for?

We use personal information to administer the test and trace support payment on behalf of central government under the Local Government Finance Act 1992.

The Test and Trace Support scheme aims to help residents of the East Riding who are in need at a time of crisis.

The payment is to help support residents who have been told to self-isolate by NHS Test and Trace and who will therefore not be able to work as a result.

Awards are made when you are receiving either universal credit, working tax credit, income based job seekers allowance, income based employment support allowance, income support, housing benefit and / or pension credit.

We use personal information:

  • To confirm that you have been asked to self-isolate by NHS Test and Trace 
  • To verify evidence regarding your earnings / self-employment
  • To confirm your bank details for any award.

What information do we hold and use?

We collect and process the following information:

  • Personal information (including applicant’s name, address and date of birth)
  • Identifiable information (including National Insurance number)
  • Contact information (including email addresses and telephone numbers)
  • Income details
  • Bank/building society, savings account details
  • Proxy applicant details (as above where you may nominate someone else to complete this application on your behalf)
  • Employer name and address
  • NHS notification number (the unique reference you will be given by NHS Test and Trace Service to self-isolate)
  • Proof of self-employment e.g. recent business bank statement (within the last two months), most recent set of accounts or evidence of self-assessment.

On what grounds do we use the information?

We process personal data for the following reasons:

  • GDPR Article 6(1)(e) - processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • GDPR Article 9(2)(i) - processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health or ensuring high standards of quality and safety of healthcare
  • Data Protection Act 2018 Schedule 1 Part 1 (2) - health or social care purposes.

Separately, we have special permission from the Secretary of State for Health and Social Care to use confidential patient information without people’s consent for the purposes of diagnosing, recognising trends, controlling and preventing, and monitoring and managing communicable diseases and other risks to public health.

This is known as a 'Section 251' approval and includes, for example, using your test results if you test positive for COVID-19 to start the contact-tracing process. The part of the law that applies here is Section 251 of the National Health Service Act 2006 and Regulation 3 of the associated Health Service (Control of Patient Information) Regulations 2002.How do we collect this information?

We will obtain data from the NHS Test and Trace Service to confirm that you have either tested positive for COVID-19 or you have been in close contact with someone who has tested positive for COVID-19.  

You, or your nominated representative, will also provide us with additional personal data in relation to your application for a Self-Isolation Payment.

How do we collect this information?

We will obtain data from the NHS Test and Trace Service to confirm that you have either tested positive for COVID-19 or you have been in close contact with someone who has tested positive for COVID-19.  

You, or your nominated representative, will also provide us with additional personal data in relation to your application for a Self-Isolation Payment. 

Who do we share your information with?

We never make your personal details available to companies outside of the council for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.

Information held by the test and trace support payment service is used by other departments of the council to enable them to undertake their statutory duties where the law allows it. We will not disclose with anyone else without appropriate permission, unless we have a legal reason to do so. For example disclosure may be necessary to prevent or detect crime.

We will obtain other information about you from third parties and give information to them to: 

  • make sure the information is accurate 
  • prevent, detect and prosecute fraud 
  • protect public funds 
  • recover debts owed to the Council 
  • match the information you provide with other information we hold about you whether provided to us by you, or anyone else. 

We may also obtain other information about you from third parties and give information to them to: 

  • make sure the information is accurate 
  • prevent, detect and prosecute fraud 
  • protect public funds.

These third parties include:

  • Government departments such as Department for Work and Pensions for verification of benefits, detection and prevention of fraud and request to attach overpaid housing benefit to welfare benefits, to submit appeals against housing benefit/council tax support
  • HMRC to obtain employment details and  for tax and national insurance purposes
  • Other local authorities to share relevant information for fraud and verification  
  • Any organisation who the council contracts with to administer public funds 
  • External stakeholders such as Citizens Advice Bureau where a referral is to be made on your behalf and consent has been received.

To validate your bank account details, we need to share relevant information you've given us with TransUnion.  This will be used to ensure your Test and Trace Support Payment is paid to the correct bank account and to help prevent fraudulent use of the Test and Trace Support Payment scheme.  This is not a credit check and won't impact your credit rating.  For more information on how TransUnion may use your data, please visit their website.

TransUnion (external website) 

We share information with other council departments to prevent fraud and maximise income for the council and also to ensure we are billing the correct liable parties. 

How long do we store it and is it secure?

We have retention schedules in place to ensure that information is only held for as long as it is needed. We will not keep your information for longer than is required to by law.  Your information will be disposed of in a controlled and secure manner in accordance with the council’s Records Management and Data Quality Policy. The council’s IT security and confidentiality policies ensure that your information is protected, and accessed only by staff directly involved in your case. 

For information on how long your information will be held, visit the retention page. 

What rights do you have?

The rights that you have depend upon the grounds upon which we collected your information. All of the rights you could have are outlined on the data protection rights page. 

In most cases, people who have been involved with housing benefit and council tax support will be covered by the following rights:

  • The right of access - you are entitled to see the information we hold about you 
  • The right to rectification - we will amend the information accordingly, if any information that the services holds about you is incorrect
  • The right to restrict processing - you may wish to limit how we use your data
  • The right to object - in addition to the right to limit the use of your data, you also have a right to object to the use of your data for certain actions

 To exercise any of your above rights, please visit the data protection rights page for more information.

Where can I find out more?

If you would like to know more about how the council uses information, your rights or have a concern about the way we are collecting or using your personal data, we request that you raise your concerns with us in the first instance; contact details are available on the general privacy information page. Alternatively, you can contact the Information Commissioner's Office (ICO). The ICO is the UK’s independent authority set up to uphold information rights in the public interest and they handle public concerns regarding organisations information rights practices. 

Alternatively, you can contact the Information Commissioner’s Office (external link) .

When was this privacy notice last updated?

We will continually review and update this privacy notice to reflect changes in our services; feedback from customers, and to comply with any changes in the law. This privacy notice was last updated on 5 February 2021. 

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