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Performance of council services

Information on how your council services are performing, what the new local performance framework is, what are service plans and what is an indicator. 

How are my council services performing?

Each year we review our priorities and the areas that we need to focus on in our business plan:

Council Business Plan (pdf 981kb opens in new window)

Where can I find unbiased information about how the council is performing?

LG Inform

LG Inform presents up-to-date published data about your local area and the performance of your council or fire and rescue authority. Whether you are interested in scrutiny, a particular service area, or simply need an overview, it can help you review and compare performance with other councils. If you would like to look at the information, LG Inform is a website open to all;

LG Inform (external website)

The Local Government Association (LGA)

In 2010 the Government removed much of the previous national inspection and performance framework which assessed the performance of council's.  In response, the LGA developed a programme of "Sector led improvement", to support all council's with their own performance improvement arrangements. Sector led improvement offers practical support, free of charge and or on a subsidised basis.

In May 2013, as part of this offer, we invited a team of external peers to undertake a 'health peer challenge'. There was a six member peer team, led by Rob Vincent, Local Government Adviser to Public Health England, who came for four days to support the Council in preparing for its then new role in health, particularly around health and wellbeing boards (HWBs), public health and Local Healthwatch:

May 2013 Health Peer Challenge Report (360kb opens in new window)

In April 2014 we took advantage of the opportunity to have a 'corporate peer challenge'. All councils are entitled to this free of charge, once every three years. Working with the LGA, we agreed three key themes for the Peers to examine whilst they were with us. We chose:

  • financial sustainability of the council
  • sustainable economic growth in the East Riding
  • flood risk management in the East Riding

The team was lead by Steve Robinson, Chief Executive from Cheshire West and Chester Council and Cllr Jane Scott, OBE, Leader of Wiltshire County Council. Each member of the team was selected by the LGA and council for their expertise in relation to one or more of the three themes, and also for the experience of working in similar geographical areas to the East Riding (i.e. rural,  coastal, flood risk, etc).The peers spoke to a wide range of council officers, members, partner organisations, businesses and groups representing residents. At the end of the challenge, they put forward recommendations and suggestions to support the council in meeting future challenges and  prepared a report.In summary, the report concluded that "East Riding of Yorkshire Council  is a strong, highly performing council, effectively managing finances in a very challenging public sector environment":

April 2014 Corporate Peer Challenge Report (78kb opens in new window)

In February 2017, we commissioned a peer challenge of our safeguarding arrangements, which was undertaken jointly by the LGA and the Association of Directors of Adult Social Services (ADASS). The challenge looked at the strategic role of the East Riding Safeguarding Adults Board, and the operational role of safeguarding within the council. Working with LGA and ADASS, we agreed the scope of the challenge in advance, and decided on:

  • how effective is the Board in assuring itself that partners are working to deliver the Safeguarding Adults Board strategy?
  • how effective is the council in engaging and hearing the voice of people at risk of harm and their carers?
  • how robust are the safeguarding enquiries that are undertaken?
  • how far is Making Safeguarding Personal embedded in practice, culture, and systems?

The Peer Challenge Team was lead by LGA associate Ian Winter CBE, and included a range of experienced officers across health and social care, and spent two days undertaking a series of interviews and focus groups with staff, elected members, partner organisations, carers and providers. The Team found that the achievements for safeguarding adults has been the culmination of years of work and engagement, and demonstrates huge levels of commitment to all who are part of delivering safeguarding services.

East Riding of Yorkshire Council Safeguarding Peer Challenge Report 2017 (pdf 568kb opens in new window)

What is the local performance framework?

Councils are required to determine their own priorities and manage their own performance. Our local performance framework is based on the priorities outlined in our business plan.

The framework includes a range of performance indicators, which are used to measure performance against these priorities such as for example 'Percentage of waste recycled' or 'GCSE pass rates'. The latest results for these indicators are included in our Annual Performance Report.

What are service plans?

Each council service has an annual plan, which outlines their contribution to our corporate priorities and key plans and strategies. These plans also identify key achievements from the previous year and details of indicators used to measure performance. Service plans are important in helping to set a clear direction for each service, so that managers, staff and councillors know what the priorities for the service are.

Each service plan is supported by team plans which include detail about the actions needed to achieve these priorities and how progress will be monitored at team level.

How are adult social care services performing?

The Local Account for 2017 provides an overview of Adult Social Care:

East Riding Local Account 2017 (pdf 283kb opens in new window)

A range of statistics that local authorities produce on their social care services are published each year by NHS digital and can be accessed by following the link below:

Health and Social Care Information Centre (external website)