Performance of registration services 

Information about the monitoring of the registration services performance, do you report on customer feedback, do you have a service plan and do you carry out surveys. 

Do you monitor the registration services performance?

Yes each year we produce and annual performance report which is available in hard copy from all of our registration offices.

Annual Performance Report 2013 (pdf 2mb opens new window)

Does East Riding registration and celebratory service report on customer feedback?

Yes. We encourage all of our customers to feedback on the services that they have received.  We evaluate this feedback and produce an annual customer feedback report.

Annual Customer Feedback Report 2010-2011 (pdf 107kb opens new window)

Do you carry out regular surveys your service users?

Yes, we have a rolling programme of surveying each type of service user.  We have carried out recent surveys for birth registrations, ceremony delivery and applications for copy certificates.

Birth Registration Survey report (pdf 110kb opens new window)

Ceremony Satisfaction survey report (pdf 143kb opens new window)

Customer Satisfaction survey certificates report (word 1.37mb opens new window)