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This accessibility statement applies to www.eastriding.gov.uk, which is operated by East Riding of Yorkshire Council.
We are working to make content on this website easy for everyone to find, read and understand, and to make it compatible with assistive technologies which are developed inline with accessibility standards.
Accessible features on this website
There are a number of customisable options available on your web browser and the device that you are using that can help you to use this website, and other websites, more effectively.
We have put accessibility features in place so you can:
We aim to use plain English through our website to make our content as simple as possible to understand.The majority of our pages also use correct heading structure and context-rich link text.
The AbilityNet website has advice on making your device easier to use if you have a disability.
This statement was prepared on 21/08/2021. It was last reviewed on 30/10/2023.
This website was last tested on 30/10/2023. The test was carried out by the East Riding of Yorkshire Council Digital Services team.
Testing was carried out using Silktide accessibility checker, testing a sample of pages which covers the core user interfaces and tools present on the website, such as the homepage, content page, top level home page, interactive decision trees, AZ, directories with map and forms.
Technical information about this website’s accessibility
East Riding of Yorkshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
As of the last accessibility test, on 30/10/23, this website was 97% compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Non-compliances are listed below.
We know some parts of this website are not fully accessible and, are therefore, ‘non-compliant’:
We’re also aware that some third party websites or systems that this website links to, or integrates with, are not accessible and may have issues, such as:
Where possible we are working with these suppliers to address these, and other accessibility issues. Please read more about addressing issues with third party suppliers and ‘disproportionate burden’ on GOV.UK.
Our website contains ‘third party content’. These are systems that we link to, or are embedded into our site, such as the planning portal ‘Public Access’ or the parking fine payment system.
We do not have control over, and are not responsible for, the accessibility of this content but we endeavour to continue working with the third party to improve its accessibility.
We’ve assessed the cost of fixing the accessibility issues with such sites and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
We will make further assessments when the supplier contracts are up for renewal.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old committee meeting minutes and agendas, or publicity material used for marketing purposes.
We will aim to meet accessibility standards with any new PDFs or Word documents we publish.
Feedback and contact
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know so we can work to fix it:
We’ll aim to get back to you within 3 days.
You can also contact us to request information on any of our websites in a different format, such as accessible PDF, large print, easy read, audio recording or braille:
If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can get in touch to register your difficulty. This helps us improve our processes:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).