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Sack collections

Request recycling or brown paper sacks for sack collection properties, what to put in waste sacks, putting your waste sacks out, text reminders and uncollected waste.

Can I request free waste sacks?

If you live in a sack collection property, such as a terraced house with no access to the back garden, we will leave you three black sacks when we collect your general waste.  You can also request the following free waste sacks:

  • clear sacks for recycling waste 
  • brown paper sacks for garden and food waste. 

Request waste sacks

What waste goes into each sack?

The waste you put in:

  • clear waste sacks is the same as blue bin waste (recyclables)
  • brown paper sacks is the same as brown bin waste (garden and food waste)
  • black waste sacks is the same as green bin waste (other household waste).

When and where should I put my waste sacks out?

You must put your sacks out on the street at the edge of your property by 7am on the morning of your collection day.

Please note: your collections will temporarily change following a bank holiday. Check the bin collection checker to find out when your sacks will be collected over these periods.

Can you remind me to put my sacks out?

Yes, you can sign up to our text reminder service which will send you a reminder the night before they are due to be collected.

Simply text your 'calendar code' to '07507 307088'.

Please note: you can find your 'calendar code' on the printed collection calendar that was posted to you. Can't find it? See below...

Here's how to find your 'calendar code' online:

If you don't have the printed bin collection calendar that we sent you, you can:

  • visit the online bin collection checker
  • download and open the printable collection calendar for your address 
  • find your 'calendar code', such as 'NW1A'
  • text your 'calendar code' to 07507 307088. 

How can I stop receiving text reminders for my sack collections?

Just text STOP followed by your 'calendar code' (do not add any spaces) to 07508 307088, such as 'STOPNW1A'.

Please note: you only need to send one text to stop the reminder service for all your different collections.

Can I change my mobile number for text reminders?

Yes, simply stop the reminders for your old mobile number (only if your old number will be used by somebody else), then sign up for reminders for your new number.

I’ve moved, can I change my text reminders?

Yes, simply stop the reminders for your old address, then sign up for reminders at your new address.

How many waste sacks can I leave out for collection?

For each collection you can put out:

  • three clear waste sacks (recycling)
  • one brown paper sack (garden and food waste)
  • three black waste sacks (other household waste). 

Why weren’t my sacks collected?

The most common reasons for waste sacks not being collected are:

  • you didn’t put them out before 7am on your scheduled collection day 
  • they weren’t accessible to our crew
  • parked vehicles have stopped our bin lorry reaching your property
  • it’s before 4.30pm on the day of collection - the bin crew may still come and collect your waste. 

If none of the above reasons apply, find out if we can come back and collect them for you.

Can you come back for my sacks?

What happens to the waste I put in my sacks?

The waste you put in:

Are there any other ways to reduce, reuse and recycle my waste?

Find out more about how to reduce, reuse and recycle waste and how it can help save money.