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Information about what Medibus is, what services are provided, the areas covered and how you can book, change or cancel a journey.
What is the Medibus service?
Medibus services provide residents of the East Riding of Yorkshire with transport from their front door to local hospitals, doctors' surgeries, clinics and dentists. Passengers can also use the service for visiting friends and relatives in hospital. All the vehicles used on the service are wheelchair-accessible.
Please note: East Riding of Yorkshire Council operates a policy where all wheelchairs and scooters must be crash-tested to current ISO 7176-19 standard for their safe and restrained transportation. The policy does not affect passengers who use a folding wheelchair and transfer to a seat.
For further information please contact the Medibus team on 03456 445959.
How do I book the Medibus service?
You must book your journey in advance and bookings are taken on a first come, first served basis.
To book a journey on the Medibus service contact the dedicated Medibus:
Call 03456 445959, 9am-4pm Monday to Thursday and 9am-3.30pm Friday (excluding bank holidays).
Alternatively, you can email the details of the journey you require, including your contact details.
Once your booking has been accepted and confirmed the driver will call you the night before to advise you of your approximate pickup time. You will be picked up from your home address. Please be ready a few minutes before the time the driver gives you.
How do I cancel or re-schedule my Medibus booking?
To cancel or re-schedule a booking, call the Medibus call centre on 03456 445959.
Can I use my bus pass on the Medibus service?
Yes, concessionary bus pass holders and disabled bus pass holders can use their bus pass on Medibus services.
How much does Medibus service cost?