Preparing your photo and documents
You will be asked to upload your photo and proofs of eligibility when completing the online application. This is the quickest way to get your application processed.
Proofs of eligibility must be in GIF, JPG, JPEG, PDF or PNG format and be a maximum of 20mb in size.
- scan them using your home printer if it has scanning capabilities
- scan them at your local library, or
- take a steady, clear photograph of them with your smartphone or tablet
Photos must be in GIF, JPG, JPEG or PNG format and be a maximum of 20mb in size.
- ask a friend or family member to take a photo of you on your smartphone or tablet, making sure you follow the photo guidance, or
- visit a high street photo printing shop. Some can take your passport photo and email it to you, which will allow you to upload it to the online application form.
Please note: if you’re unable to upload your photo and documents for any reason, please complete and submit the online application without uploading any files and we will email you to tell you how to provide them.
Taking the right photo
The photo must be:
- in colour
- clear and in focus
- a head shot of just you - no group photos
- taken in the last six months.
You need to:
- use a plain background and face forward
- make sure your full face is visible, remove anything that might obscure your face
- remove sunglasses unless you need to wear them for medical reasons.
- wear your prescription glasses as long as your face is visible
- smile if you'd like to.
Save your photo and/or proofs of eligibility on your device, such as your computer, smartphone or tablet, then when you reach the upload section in the form:
- Select ‘Click here to attach a file’
- Select ‘Choose File’ or 'Browse'
- Browse your device to locate and select the file you wish to use
- Select ‘Attach’
What happens after I apply and how long does the process take?
Unless you are eligible without further assessment, we will review your application to determine whether you need to provide further proof of your condition or have an independent mobility assessment (IMA). We will send you an email.
Coronavirus update – IMA appointments
You will not need to attend your IMA appointment in person. We will contact you by telephone to conduct our assessment.
Important: how to arrange for us to call you for an IMA assessment
- You must book an appointment slot at one of our centres following the instructions in the email – remember, you will not need to attend in person
- Your booking will alert our staff that you need an assessment
- We will contact you by phone as soon as possible to conduct the assessment over the phone. (It may not be at the time and date of the appointment slot you booked)
- We will then cancel the appointment
- If we are unable to make a decision without a face-to-face assessment your application will be placed on hold and processed when an appropriate level of assessment can be undertaken.
How long does it take to get a Blue Badge?
We aim to process your request within 10 weeks of receiving your application form along with your photo and all required supporting documents.
You can log in to your account and select ‘My history’ to check the progress of your application.