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Council Tax payment options

You can view your council tax account online giving you access 24/7, check your balance and register for paperless billing. Why not make the switch today and be in control of your council tax?

Find out about the different ways you can pay your council tax.


 

Can I manage my account online, and register for paperless billing?

You can use our secure online council tax service allowing you to manage all aspects of your council tax account online when it suits you, including switching to paperless billing. 

Sign up or login to your online account

I tried to register for an online account but it won’t recognise my account reference, what can I do?

Your account reference number is eight digits and is located in the top right hand corner of your council tax bill. If you do not have a council tax bill, please email us at council.tax@eastriding.gov.uk and we will assist you.

What is the balance on my account?

You can check the balance and any arrears by registering to manage your account online.

Sign up or login to your online account

How can I set up a Direct Debit?

The safest and most secure way to pay your council tax is by Direct Debit, why not join the 8 out of 10 residents who have already signed up?  We offer a variety of payment dates to make paying your council tax bill easier.

To set up a Direct Debit you need to register on our new secure online council tax service.

You can choose to pay on the 1st, 5th, 15th or 25th of the month in either: 

  • 10 monthly instalments (April to January)  
  • 12 monthly instalments (April to March).

If your bill is issued after April, the number of instalments you can pay over will reduce each month.

Not all bank and building society accounts can be used for Direct Debits. Check with your bank or building society if you are not sure. 

Set up or amend my council tax Direct Debit

I want to change my Direct Debit as I have changed my bank account.

If you have changed bank accounts, you can use the link below to change your Direct Debit.

Set up or amend my council tax Direct Debit

Do I need to change my Direct Debit if I have moved house? 

No. When we change your address we will set up a new Direct Debit at your new address and send you a new bill showing how much your payments are and when they are due. If you are registered to receive paperless bills, we will tell you when your new bill is ready to view online. 

If you have not yet told us about your house move, you can use the link below to tell us the details:

Tell us you have moved

Can I pay my council tax online?

 You can make a secure payment online at any time:

Pay your council tax bill online

Alternative ways of paying:

 Click the "Read more" button below to see alternative ways of paying your council tax.

Internet banking and standing order

If you use Internet banking or wish to set up a standing order, our account details are: 

  • Sort code: 60-02-23
  • Account number: 99105837 

Please Note: You must include your full eight-digit council tax account number as your reference. This is shown at the top of your council tax bill. If you do not have your bill, you can request a copy of your bill by emailing council.tax@eastriding.gov.uk

Telephone

Call our 24-hour automated payment line on 0300 330 15 15  and pay by:

  •  debit card - Visa Debit, Maestro, Solo, Visa Electron or Delta
  •  credit card - Visa or Mastercard.

PayPoint

If you are paying in cash you can pay your bill free of charge at any outlet displaying the PayPoint sign. You just need to take your barcoded bill with you. If you do not have your bill, you can request a copy of your bill by emailing council.tax@eastriding.gov.uk

PayPoint outlets are normally found in places such as shops and garages and are recognised by a logo clearly displayed on the front of the premises:

PayPoint logo

Find your nearest PayPoint outlet on PayPoint (external website)

You should allow four working days for the payment to reach your account and remember to keep your receipt as proof that you have paid.

Are they are any other ways I can pay my bill? 

Direct Debit

The details below tell you other ways to pay, the safest way to pay your bill is by Direct Debit. 

You can pay free of charge at any post office with your barcoded bill. Payment can be made by cash, cheque or debit card. If you do not have your bill, you can request a copy of your bill by emailing council.tax@eastriding.gov.uk.

You should allow four working days for the payment to reach your account and remember to keep your receipt as proof that you have paid. 

Find your nearest Post Office on the Post Office website.

Customer Service Centres

You can pay at any of our Customer service centres , please check before you arrive for opening days and opening times as each centre differs.

Payments can be made by: 

  • debit card
  • credit card 
  • cash
  • cheque or postal order (made payable to 'East Riding of Yorkshire Council').

Please note: we will not accept any responsibility for cash deposited in any of our office letterboxes. 

The following customer services centres also have self-service terminals you can use to pay your council tax:

Haltemprice Leisure Centre (external East Riding website)

Hessle Centre

Withernsea Centre

East Riding Petuaria Centre, Brough

East Riding Wicstun Centre, Market Weighton

East Riding Pocela Centre, Pocklington 

Payment can be made by cash, credit card or debit card. You will need your council tax account number, which is shown on your bill.  

Post

Payments by post should be sent to: 

East Riding of Yorkshire Council
PO Box 83
Beverley
East Riding of Yorkshire
HU17 9YR.

Cheques should be made payable to 'East Riding of Yorkshire Council'. Please write your name, address and council tax number on the reverse of the cheque.

Please note: we cannot accept post-dated cheques.  

Cash payments should be sent by registered post. We will not accept any responsibility for cash sent by standard post. 

I can’t afford my instalments. Can I spread into next year?

We want to make sure your payments are manageable so that you don’t fall behind. We can change your payments to suit your circumstances. If you cannot afford to pay your council tax bill monthly, you could pay weekly, every two weeks or spread your monthly payments over the full year. 

Please email us on council.tax@eastriding.gov.uk and we will discuss this with you.

You may also be eligible to a reduction on your council tax by claiming council tax support.

Can I miss a month’s council tax payment and add it onto next year’s instalments?

You can’t miss a payment without telling us about it or we will automatically start recovery. We want to make sure your payments are manageable so that you don’t fall behind, contact is on the form below to make a request, this must be done and agreed before the payment date. 

Please email us on council.tax@eastriding.gov.uk and we will discuss this with you.

What are my monthly instalment amounts and dates?

Council tax is usually payable on the 1st, 5th, 15th and 25th of each month. You can easily check when you are due to pay and how much by registering to manage your account online. 

Sign up or login to your online account

I've overpaid my council tax, can I have a refund?

If you have received a council tax bill, letter or email that shows you have paid more council tax than you should have, you can request a refund. Once we receive your request we’ll assess your claim. If you owe the council for anything else, the overpaid amount will be used to pay for that. If you do not owe us any money we may send you a refund.

How you will receive your refund

If you pay your council tax by Direct Debit, we will send the credit back to the bank or building society account we have on record for you. 

If you don't pay by Direct Debit, you can tell us what bank or building society account you'd like us to credit when you request a refund. 

Request a council tax refund 


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