Council tenants

3Getting involved

On this page:

    How you can influence our housing services

    Housing influence is about giving you the opportunity to have your say, and to help shape and improve housing services, policies and practices that affect you.

    Through our resident involvement programme, you're invited to come on board and tell us what matters to you to help influence decisions that affect you, your home, and your community. We know it can be difficult to find the time to get involved, so we’ve created a range of engagement activities for you to choose from.

    See details of various opportunities for you to get involved (pdf 738kb)

    Find out more or register your interest

    Incentives, training and support

    Free training and support is available to tenants and leaseholders. The Housing Influence team coordinates and promotes a range of training courses through various providers, including TPAS, Four Million Homes - Knowledge and action for change in social housing and through East Riding Adult Learning Centres.

    East Riding of Yorkshire Council is a member of the independent tenant support organisation TPAS which customers can sign up to receive access to a range of free resources such as webinars and training and latest news.

    To be added to the East Riding of Yorkshire Council group, fill in your contact details via:

    Join the East Riding of Yorkshire Council group

    There are also a range of incentives and grants on offer, including:

    • shopping vouchers
    • IT purchase grant
    • IT maintenance grant
    • Residents Association grants, and
    • communal garden improvement grants.

    Expenses associated with resident involvement activities are also recoverable, for example, travel expenses.

    Events in your community

    Housing officers hold a range of planned events across the East Riding to allow opportunity for residents to influence their neighbourhood and have their say.

    Events in your community may include:

    These events are on pre-arranged dates and times, so you can plan your attendance.

    Details of events near you

    Events are split between our 3 housing management teams:

    If you are unsure what housing area you live in, please see the attached boundaries map below:

    Housing area boundaries map (pdf 124kb)

    Never miss out! If there is not an event in your area, you can make a request to your local housing officer using the contact details below. Also, if you can't attend an event, you can still share your views using the survey link below.

    Housing Influence Contact Feedback form

    Contact us

    To confirm details of an event before attending, you can get in touch with your local housing officer or housing influence officer.

    Please note: whilst we try to avoid cancelling or rescheduling any of these events, there may be occasions where this cannot be avoided. In the unlikely event that this occurs, this page will be updated at the earliest opportunity.

    Tenant involvement panels

    We have three tenant panels. Each one gives tenants a different way to get involved and help shape housing services.

    Our resident involvement strategy

    The Resident Involvement Strategy and Delivery Plan sets out how our engagement work helps residents contribute to and influence the housing services they receive. The full document is available to download in PDF format:

    Resident involvement strategy and delivery plan (pdf 436kb)
     

    Get in touch

    Whether you want to join a panel, set up a residents group, or just find out more about how to have your say, the Housing Influence team would love to hear from you.

    For questions about events or neighbourhood issues, you can also contact your local housing officer:

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    Drop-in Housing Surgeries

    These informal surgeries allow residents the opportunity to ’drop in’ to a local venue and speak to their local housing officer, regarding any housing or neighbourhood related matter. No appointment is necessary.

    Neighbourhood walkabouts

    Walkabouts give residents the opportunity to meet with their local housing officer and accompany them as they walk around the neighbourhood. This provides an opportunity for issues to be identified and reported. Action Plans can are then created to monitor and ensure that actions are completed and neighbourhoods are improved.

    Door-to-door engagement

    In partnership with the housing influence team, Housing officers may also carry out some door-to-door engagement to speak with residents about their neighbourhood to understand local issues and what is important to them.

    Resident meetings

    Resident meetings involve a group of local residents coming together. They meet with officers of the council and partner agencies where appropriate, to discuss a particular issue or give an opinion on something that is affecting them where they live.

    Housing influence panel

    The Housing Influence Panel meets regularly to discuss a wide range of housing topics. Members review how services are working, share their experiences, and feed their views back to the council.

    Topics the panel covers include:

    • repairs and maintenance
    • neighbourhood events and tenant engagement
    • new tenancy visits
    • housing investment and improvements.

    How the panel has made a difference

    Over the past year, the panel has:

    • reviewed the HRA budget and fed back on investment priorities
    • shaped the new resident involvement strategy
    • looked at how rent arrears are handled and how vulnerable tenants are supported
    • called for better follow-up on issues raised at community engagement events.

    Housing scrutiny panel

    The Housing Scrutiny Panel reviews our housing services and produces independent reports to help us improve performance, quality, and standards.

    The panel follows three main principles for resident scrutiny:

    • independence
    • formality
    • resident involvement.

    The panel has a set of rules that explain how it works. These are reviewed every year by the panel and the council to make sure they are still effective. Members look at what is and is not working well, and suggest ways to improve things.

    How the panel has made a difference

    Over the past year, the panel has:

    • reviewed communal hygiene in council blocks, visiting properties in person and recommending the council introduce regular cleaning, or explore a tenant-volunteer scheme.
    • reviewed how repairs are communicated to tenants, finding that follow-up after reporting was inconsistent, and recommending that tenants are given timescales at the time of reporting.
    • reviewed the decoration allowance policy, which had not been updated in over 20 years, and recommended clearer guidance, better visibility for tenants, and amounts reviewed yearly.

    Minutes

    Housing review panel

    The Housing Review Panel looks at housing documents, policies and letters.

    Panel members check that content is clear, jargon-free and written in plain English, and make recommendations where improvements can be made. Their findings are shared with the Housing Influence Panel and the housing services management team.

    How the panel has made a difference

    Over the past year, the panel has:

    • reviewed how the council handles complaints, with a focus on clearer, fairer responses.
    • given feedback on the lettable standard, which sets out the condition a home should be in when a tenant moves in.
    • reviewed a leaflet to help tenants with solar panels make the most of their energy.
    • checked end of tenancy letters and forms to improve tone and clarity.
    • reviewed cover letters for services like transfer applications, right to buy and garage applications.

    Alerts