How to pay your rent 

How can I set up a Direct Debit?

The safest most secure way to pay your rent is by Direct Debit, why not sign-up like the 4,700 tenants who already have. We offer the following payment dates to make paying rent easier.

You can choose to pay on the 1st, 7th, 14th or 21st of the month.

Not all bank and building society accounts can be used for Direct Debits. Check with your bank or building society if you are not sure.

Set up your council house or garage rent Direct Debit online (external East Riding website)

If none of your details have changed (i.e. address, sort code, account number), your Direct Debit will remain active, so you do not need to resend us your bank details each year.

If you previously paid your rent by Standing Order, you will need to cancel this with your bank.

How do I change my Direct Debit as I have changed my bank account?

If you have changed bank accounts, you can use this link to change your Direct Debit.

Set up or amend a Direct Debit

Do I need to change my Direct Debit if I have moved house?

No. When we change your address we will set up a new Direct Debit at your new address and send you a new rent statement showing how much your payments are and when they are due. 

Can I pay my rent online?

You can make a secure payment online at any time: 

Pay your rent online

Please note if your garage reference has a G in the account reference you cannot use this option to pay your council garage rent. All garage reference numbers for new lettings after 1 April 2021 you can pay your garage rent online.

You can also pay using Internet banking and standing order

If you use Internet banking or want to set up a standing order, our account details are: 

• Sort code: 60-02-23
• Account number: 99105837. 

You must include your full rent account number as your reference. This is shown on your rent statement. If you do not have your rent statement, you can request a copy of your rent statement by emailing rents@eastriding.gov.uk.

Can I pay by telephone?

You can pay over the phone using our 24-hour automated payment line on 0300 3301515 and pay by:

• debit card - Visa Debit, Maestro, Solo, Visa Electron or Delta
• credit card - Visa or Mastercard. 

Can I pay at a PayPoint outlet?

If you are paying in cash you can pay your bill free of charge at any outlet displaying the PayPoint sign. You just need to take your barcoded rent statement or rent card with you. If you do not have your rent statement or rent card, you can request a copy by emailing rents@eastriding.gov.uk.

PayPoint outlets are normally found in places such as shops and garages and are recognised by a logo clearly displayed on the front of the premises.

Find your nearest PayPoint outlet (external website)

You should allow 4 working days for the payment to reach your account and remember to keep your receipt as proof that you have paid.

Are they are any other ways I can pay my rent?

The details below tell you other ways to pay, but the safest way to pay your rent is by Direct Debit. 

Post Office

You can pay your rent free of charge at any post office with your barcoded rent statement or rent card. Payment can be made by cash, cheque or debit card. If you do not have your rent statement or rent card, you can request a copy by emailing rents@eastriding.gov.uk.

You should allow 4 working days for the payment to reach your account and remember to keep your receipt as proof that you have paid.  

Find your nearest Post Office (external website)

Customer Service Centres

You can pay at any of our Customer service centres, please check before you arrive for opening days and opening times as each centre differs. 

Payments can be made by: 

• debit card
• credit card 
• cash
• cheque or postal order (made payable to 'East Riding of Yorkshire Council'). 

Please note: we will not accept any responsibility for cash deposited in any of our office letterboxes.

The following customer services centres also have self-service terminals you can use to pay your rent:

Haltemprice Leisure Centre (external council website)

Hessle Centre (external council website)

Withernsea Centre (external council website)

East Riding Petuaria Centre, Brough (external council website)

East Riding Wicstun Centre, Market Weighton (external council website)

East Riding Pocela Centre, Pocklington (external council website)

Payment can be made by cash, credit card or debit card. You will need your rent reference which is shown on your rent statement.  

Post

Payments by post should be sent to: 

East Riding of Yorkshire Council
PO Box 83
Beverley
East Riding of Yorkshire
HU17 9YR.

Cheques should be made payable to 'East Riding of Yorkshire Council'. Please write your name, address and rent reference on the reverse of the cheque. 

Please note: we cannot accept post-dated cheques.  

I’ve lost my rent card, how do I get another one?

You can request a replacement card online.

Once received we will send you a replacement card.

Please note: the "replacement rent card" service is only available for current or former tenants relating to a council property (including garages) located within the East Riding area. Requests for rent cards for properties not located within the East Riding area, will not be actioned.

When is the rent-free period?

The council removed the option of statutory rent free periods from April 2021. Your rent is now payable over 52 weeks or 12 calendar months. Should you wish to have a payment break, your rent must be paid in advance and you must notify us of this prior to your payment break. 

If you would like to discuss this with our team, please send your enquiry to rents@eastriding.gov.uk.

What is my balance on my rent account?

We do not currently have an online service to tell you your balance, however, we are working towards having this facility.

Please email rents@eastriding.gov.uk or call (01482) 393939 and our staff will be able to advise you of your balance.

When will I get my refund?

We do not automatically issue refunds, if you have a credit which needs refunding please email rents@eastriding.gov.uk or call (01482) 393939 with your bank details to process this.

Once received we aim to process your request in 10 working days, it should then reach your bank account in 4 working days.

Can I request a rent statement?

Yes, we can send you a rent statement. Please email rents@eastriding.gov.uk or call (01482) 393939.