My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
Information about rent and garage increases. Find out about ending your tenancy, handing back your keys or transferring names on tenancies.
Why has my rent increased?
The government recommended that all social housing providers (local authorities and housing associations) increase rents by 7 per cent for 2023/24.
This is due to the increasing costs of managing and maintaining housing stock.
East Riding of Yorkshire Council understand the difficulties faced by many of our tenants due to cost of living pressures and have therefore chosen to increase rents by a lower rate of 5 per cent for 2023/24.
Why have I received a letter telling me my rent is increasing when I do not pay rent?
By law, we have to tell all of our tenants of any change in the full rent for their property. The letter we send shows:
The letter does not show any reductions you might be entitled to, such as, housing benefit or universal credit entitlement.
If you are in receipt of housing benefit, a separate letter will be sent to you. This shows the date your new rent payments will start after any reductions have been applied.
If you are in receipt of universal credit you MUST via your customer journal inform the Department for Work and Pensions of the increase to your rent charge.
Can my partner's name be removed from my tenancy?
Any changes to your tenancy need to be made to the housing department.
Who do I need to contact to end my tenancy?
To end your tenancy you must give us 4 weeks written notice, ending on a Monday. Details on how to do this can be found at Ending your tenancy.
Where can I hand the keys in?
Details on ending your tenancy and what to do before you move out can be found at Ending your tenancy.
Why has rent been charged after the death of a tenant?
We appreciate that this is a difficult time for families and allow time for the property to be cleared of belongings, and as such, we are not able to re-let the property during this period.