My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
Advice on what to do if you have condensation, damp or mould in your home, and how you can report it to us if you are a council tenant.
About condensation, damp and mould
Condensation is the formation of water droplets on cool surfaces due to temperature differences. Common places for condensation to occur include windows, mirrors, and cold water pipes, especially in bathrooms and kitchens.
Dampness is the presence of excess moisture in a building. It's often caused by leaks, referred to as penetrating damp, or water coming in from the ground, known as rising damp. It isn’t always obvious which type of damp is causing the problem, and sometimes specialist testing is needed.
Mould is the growth of fungi in damp or humid environments.
If left untreated, damp and mould can impact your physical and mental health and cause damage to your property. It is very important to understand the causes of damp and mould, what can be done to treat and help prevent it and how to report it to us.
Brown and crumbly ‘salt damp’ on an internal wall.
Effects on your health
Touching or breathing in mould spores can cause health problems or make existing health problems worse.
If you have damp and mould in your home, you could be more likely to suffer from:
Damp and mould can also worsen existing health conditions, such as asthma.
The government has recently published guidance on 'Understanding and addressing the health risks of damp and mould in the home':
You can read further information about the health effects of damp and mould by visiting the NHS website:
Mould and condensation
Damp and mould can often be caused by condensation.
A level of invisible moisture is always present within our environment. However when the air is cold, it is unable to hold all of the moisture produced by every day activities.
When this happens, droplets of water can be formed. You may see this around your bedroom window in the morning, on the mirror in your bathroom after showering, or on cold surfaces, such as tiles. It can also occur in areas of poor ventilation, such as behind sofas and wardrobes.
When left untreated, condensation can result in mould growth on walls, ceilings, furniture and furnishings. You may also find it on clothing and food products stored in cupboards and drawers. Over a period of time it can cause woodwork to rot and plasterwork to deteriorate.
Black mould around a window frame inside a house.
Common signs of condensation include:
Mould spores on the wall of a house near the skirting board.
Having mould spores in your home can harm your health and wellbeing. This is especially true if mould is growing in places you spend a lot of time, such as bedrooms and living rooms.
Reducing condensation in your home
The effects of condensation can be controlled in many ways, such as keeping your home ventilated and wiping down condensation when you see it.
You can also try the following to reduce condensation in your home:
We know that the cost of living crisis is affecting everyone, and that energy bills have increased. It may seem strange, or a waste of money to open your windows when you have the heating on. However, this allows the moisture-filled air to leave the property and allows dry air to enter, which is easier and cheaper to heat.
Find out what financial support is available for eligible households to help with the cost of heating your home, as well as advice on managing household bills.
YouTube video - Preventing condensation and damp
The video below demonstrates ways that you can reduce condensation mould growth in your home.
It is important to be very careful when removing mould. The following advice should help you to deal with mould safely:
Penetrating damp happens when water gets into a property from outside. There are many different problems that can cause this. For example, your guttering or mortar may be damaged, or you may have loose roof tiles. Internal leaks, plumbing problems and gaps in windows or doors can also lead to penetrating damp.
Common signs of penetrating damp include:
Rising damp can happen when water rises from the ground and gets into a property through brickwork. This will only happen in ground floor rooms, usually in older properties.
It can be caused by a failure in the damp proof course (a form of damp-proofing installed in a property) or as a result of bridging. Bridging occurs where groundwater is able to bypass the damp proof course. This is commonly caused by items such as mattresses leaning against an external wall.
Common signs of rising damp include:
Advice for council tenants
Council tenants have a responsibility to look after their homes and should take steps to reduce condensation and damp by keeping their homes heated and well-ventilated. However, it is important to report problems early to stop them from getting worse.
If you are a council tenant and are experiencing problems with damp, mould or condensation in your home, we are here to help.
Read more about the council’s policy on damp on mould:
How to report damp and mould to the council
These issues can be harmful to your health, so council tenants must report damp and mould immediately by calling us:
Once you have told us about a problem with damp or mould, we will:
Advice for private rented or housing association tenants
In most cases, your landlord is responsible for the repair and maintenance of your home. However, tenants still have a responsibility to look after their homes and take steps to reduce condensation and damp.
The most recent government guidance states that tenants should not be blamed for damp and mould, and that these problems are not the result of ‘lifestyle choices’. It is the responsibility of the landlord to identify and address the cause of the problem. You can read the latest GOV.UK guidance here:
You can find further information about how to make sure that a rented property is safe to live in on the GOV.UK website:
Tenants are expected to properly ventilate and heat their home to reduce the potential for damp and mould growth. This is sometimes called 'acting in a tenant-like manner'.
Landlords have a responsibility to ensure that the properties they provide are safe. In the event that damp and mould within your home is being caused as a result of a defect or disrepair, please contact your landlord immediately in writing to notify them of the issue.
How to report damp and mould if you’re a private rented or housing association tenant
If you live in a privately rented or housing association tenancy home and are having problems with condensation, damp or mould, you should contact your landlord to tell them about it.
Try to keep a record of all telephone calls, emails or messages.
You can use the following example letter to report any repair problems to your landlord and keep a copy of the letter you send:
For urgent issues you may also wish to telephone your landlord.
Before reporting an issue, please visit our advice for tenants page for information about how to rent a safe home and what to expect if you contact the council.
If you have a problem getting your landlord to do the repairs, let us know and we can offer you advice or arrange to visit and inspect your home.
Tel: (01482) 393939
YouTube video - Possible causes of dampness in the home if you are a tenant
The video below shows possible causes of damp in your rented home:
Advice for homeowners and landlords
Landlords and homeowners are responsible for looking after the condition of their properties. It is important to manage condensation to stop the problems from getting worse.
Landlords must ensure that the accommodation they provide is free from serious hazards, including damp and mould, and that homes are fit for habitation. They must treat cases of damp and mould with the utmost seriousness and act promptly to protect their tenants’ health.
It is the responsibility of landlords to identify and address the underlying causes of the problem of damp and mould, such as structural issues, disrepair, inadequate insulation, heating and ventilation.
Homeowners and landlords should:
For severe problems, you may need to seek professional help from a specialist contractor. Before employing a contractor, you should ask friends or neighbours who you know have had similar work done. You could also try contacting recognised trade organisations for a list of members that operate in your area.
The Energy Saving Trust website has further advice on managing damp and mould in your property:
It is very important to keep your home heated to avoid problems with damp and condensation. Visit our Cost of living - help for households pages for advice and help with the cost of living.
Our energy efficiency at home page gives advice about saving money on fuel bills, as well as providing information on the different schemes that are available, such as the loft and cavity wall insulation scheme.
If you are on a low income, you may also be eligible to apply for help with the cost of repairing or replacing your heating system in certain circumstances. Read more about support for low income households or tenants.
The council’s Your Money team can provide advice and support for East Riding residents struggling with household bills, such as council tax, rent or overpayments.
The council’s adult social care website, ‘Your Life, Your Way’, provides information for older adults and those with care needs on how to save money on fuel bills, as well as giving advice on various assistance schemes: