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Information on where to get help, making a homeless application, what to do if you have been kicked out, eviction from HM Armed Forces family accommodation, what is the Duty to Refer, can you choose where you get rehoused and can you get temporary accommodation?
I am homeless. Can I get any help?
The council has a legal duty under the Homeless Reduction Act 2017 to help you if you at risk of homelessness within the next 56 days or have nowhere to live now. The type and amount of help that we can provide depends upon your circumstances but we will provide you with advice and assistance wherever possible.
Our first duty is to prevent you from becoming homeless but if this is not possible we have a duty to help you to find alternative accommodation. These duties are called the 'prevention duty' (section 195 of the Homeless Reduction Act 2017) and the 'relief duty' (section 189B of the Homeless Reduction Act 2017).
If you are homeless or threatened with homelessness within the next 56 days you should visit one of our Customer Service Centres and ask them to complete a homelessness form for you, or you can telephone (01482) 393939 and they will complete one for you over the phone.
Our homelessness officers can provide more specialist advice to owner-occupiers who are struggling to pay their mortgages or to private tenants who are at risk of losing their tenancies.
Tel: (01482) 393939
We will carry out an assessment of your housing situation, and agree on a personal housing plan with you to prevent your homelessness. The prevention duty lasts for 56 days and can end if:
We will carry out an assessment of your housing situation, and agree on a personal housing plan with you to relieve your homelessness. The relief duty lasts for 56 days and can end if:
If we cannot help you keep your home or find alternative accommodation then you will be assessed under the Housing Act 1996, when the 56 day relief duty has ended. We will only have a duty to rehouse you if:
If you need to leave your home immediately as a result of domestic violence or anti-social behaviour, then during normal office hours go to your nearest customer service centre or contact your area housing office.
Tel: (01482) 393939
Tel: (01377) 241273 out of normal office hours.
If your life is at risk you should ring the police.
If we have reason to believe that you are homeless and in priority need, and you do not have anywhere to stay, then we may provide you with temporary accommodation – this may be while we continue to help you find alternative accommodation, until a decision can be made on your application or until permanent accommodation can be secured.
If you do not fulfil each of the basic criteria (i.e. you are not homeless, not eligible for assistance or in priority need, or you are intentionally homeless) then our duty will be limited to the provision of advice and assistance. We may provide temporary accommodation for a limited time while you secure your own accommodation.
If you are facing homelessness for financial reasons our Money Advice Team offer a service for our customers who are struggling with rent and/or council tax payments or repaying overpaid housing benefit. They can negotiate repayment rates and offer debt and budgeting advice, as well as carrying out benefit checks.
My parents want to kick me out, can I get a council home?
We receive a lot of homeless applications from young people who have been asked to leave their family home and have nowhere to go. In the majority of cases, our obligation is to provide advice and assistance only, as you do not have a priority need for rehousing (as defined by the housing act 1996).
You may, however, be eligible to register on the housing waiting list by completing a Housing Application Form, and may qualify for a property under our housing allocation policy.
To apply for housing you need to complete a housing application form and area list. You can download and print the forms from the following pdf documents.
You must complete and return both forms. They can be handed in at any Customer Service Centre or return them to:
East Riding of Yorkshire Council
You can also obtain a form by e-mailing your request to email@example.com or by telephoning (01482) 393939.
We may have a wider responsibility to some 16/17 year-olds or young people who have been in care, and in these cases we will liaise with colleagues in children's services.
I’m facing eviction from HM armed forces family accommodation, can I get any help?
If you are ex-armed forces personnel and are facing eviction from service family accommodation, you should ensure that you have a copy of the ‘certificate of cessation of entitlement to occupy service family accommodation’ and contact your area housing office for advice.
Tel: (01482) 393939.
|Legionline||Email: firstname.lastname@example.org |
Web: British Legion (external website)
|SSAFA||Tel: 0800 7314880 |
Web: Soldiers, Sailors, Airmen and Families Association (SSAFA) Forces Help (external website)
|Joint Service Housing Advice Office||Tel: (01252) 787574 |
Web: GOV.UK - Joint Service Housing Advice Office (JSHAO) (external website)
|Veterans UK||Tel: Freephone (UK only) 0808 1914218 (if overseas +44 1253 866 043) |
Web: GOV.UK - Veterans UK (external website)
|SPACES (Single Person's Accommodation Centre for the Ex-Services)||Tel: (01748) 833797/872940/830191 |
Web: Riverside - SPACES housing advice and placement service for veterans (external website)
|Veterans' Aid||Tel: 020 7828 2468 |
Web: Veterans Aid (external website)
Help Organisations for Ex-Armed Forces Personnel
Certain public agencies are required to make referrals on behalf of their clients when they believe that their client is homeless or threatened with homelessness (i.e. they are likely to become homeless within the next 56 days). This is known as the Duty to Refer, and is to ensure that public agencies work together to prevent homelessness.
The Duty to Refer applies to hospital emergency departments, hospitals providing inpatient care, urgent treatment centres, social services departments, prisons, secure colleges, secure training centres, youth offending teams, probation services, young offender institutions, Jobcentres in England and the Secretary of State for defence in relation to members of the regular armed forces.
If you are one of these public agencies and wish to make a referral you must:
If you are one of the agencies named above and wish to make a referral to East Riding of Yorkshire Council please contact our Customer Service Network on (01482) 393939.
If you accept me as homeless, can I choose where I get rehoused?
Where we accept that we have a legal duty to help you, we will make you one offer of accommodation, however, please be aware that due to the limited number of vacancies, the offered accommodation may not be in your preferred location, though we will try wherever possible to ensure that it is. The accommodation could be in the form of council, housing association or private rented housing, or indeed a referral to another local authority.
If you feel that the accommodation offered is not suitable, you may ask for a review of its suitability. Where you refuse the offer of accommodation, we may consider that we have fulfilled our duty to you (subject to the outcome of any review) and our obligation to you will be to provide advice and assistance only. If you are in temporary accommodation you will be asked to leave.
I’m homeless, will I be offered temporary accommodation?
If you are homeless (as defined by legislation), have nowhere to stay, and you have been accepted as in priority need (or we think you may have priority need) we may provide you with temporary accommodation. There are four circumstances where this may happen:
We will arrange the accommodation for you but you will be responsible for the cost, you may be able to obtain housing benefit to help you pay the rent.
Due to demand for accommodation, we may place you anywhere within the East Riding of Yorkshire, however, we will take into account relevant circumstances such as place of work or location of schools.
Should you lose the temporary accommodation through your own fault, for example by failing to pay any relevant charges, or failing to occupy the accommodation, we may discharge our interim duty to you - this means that we will not provide you with any further temporary accommodation.
If you refuse the temporary accommodation without a valid reason, we will not provide any other accommodation and you will have to make your own arrangements. However, we will continue with your homeless application until we have fulfilled our duty towards you.
If you make your own arrangements for temporary accommodation, you should provide us with your contact details so that we can send out your decision letter.
What is the severe weather emergency protocol (SWEP)?
The council works in partnership with Emmaus (Hull and East Riding) to provide a rough sleeper outreach service across the East Riding of Yorkshire.
If someone is homeless, or at risk of becoming homeless, they should visit a council customer service centre or contact the housing services team:
Tel: 01482 396301 during office hours (Monday to Friday 9am - 5.30pm) or 01482 393939 (out of hours or weekends).
During periods of extreme cold weather (weather that is expected to reach or fall below 0 deg C) the severe weather emergency protocol (SWEP) is activated. The council’s rough sleeper coordinator and Emmaus outreach team will make every effort to support long-term rough sleepers, and assist them to access emergency shelter.
Support for rough sleepers during SWEP may involve:
Anyone concerned about a person sleeping rough in these circumstances can contact Emmaus:
Tel: 0800 066 2169 on weekdays 7am to 10pm, and at weekends 7am to 3pm
If someone is in immediate danger, or in need of urgent care, call 999.
I am generally concerned about someone sleeping rough, what should I do?
If a member of the public is worried about a person over the age of 18 sleeping rough in England or Wales, they can report their concerns by:
The app can be downloaded to your mobile device:
StreetLink on Google Play
StreetLink ia available via the App Store on Apple devices. Find out more about the App Store on the Apple support website
For young people under the age of 18 sleeping rough, please call 999 to report.