My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
If you receive housing benefit or Universal Credit and are struggling to pay your rent, we may be able to offer you a short-term discretionary housing payment.
How can the council help me to cover my housing costs?
If you are struggling to pay your rent, we might be able to offer you a discretionary housing payment (DHP). This is a short-term payment from the council to help cover some housing costs.
We have a limited sum of money available to help people who are claiming Universal Credit (including the housing element) or housing benefit, and who still have some rent to pay.
We decide how DHPs are allocated and each case is decided on its own merits. There isn't a clear set of allocation rules but we must be fair and reasonable when deciding.
Who is entitled to claim a discretionary housing payment?
Anyone who needs further help with housing costs, and is currently claiming housing benefit or the housing element of Universal Credit can claim a discretionary housing payment.
Please note: you can't get a discretionary housing payment if your rent shortfall is caused by benefit suspension or housing benefit overpayment.
What does a discretionary housing payment cover?
A discretionary payment can help with:
Do I have to pay the council back?
We don't currently recover discretionary housing payments unless you have purposely provided incorrect details in your application.
What information do I need to provide?
You will need to provide certain information when you make your application. Please gather this information before you start the form.
You will need the following information for all members of your household:
Details of earned and unearned income for you and your partner.
Details of all savings and investments for you and your partner.
Details of all your weekly/monthly expenses for you and your partner:
If you are requesting on-going help with your current weekly or monthly rent please tell us if you:
If you are requesting help for rent in advance you will need to provide the name address and telephone number of your new landlord.
You must provide any information that is relevant to your claim to help the decision maker fully assess your claim and make their decision.
Please note: if you have recently made a claim for Universal Credit we will be unable to process your DHP application until we can confirm that you have been awarded the housing cost element of Universal Credit.
How can I make a claim for a discretionary housing payment?
You can make a claim by completing the online form below.
Please note: if you have problems accessing the review you may need to allow pop-ups in your browser to continue.
Can I appeal the decision?
There are no rights of appeal, although you can ask us to reconsider our decision by contacting the discretionary team:
Further information regarding the Discretionary Housing Payment scheme operated by the council, can be found below:
Where can I find information about debt, budgeting or other financial help?
Our money advice page can help you with:
There are also a number of independent organisations who can provide useful advice and information for people who are experiencing financial problems.
I am having financial difficulties, can you help me in any other way?
East Riding of Yorkshire Council have an emergency assistance scheme which aims to help residents of East Riding of Yorkshire who are in need at a time of crisis where there has been an interruption to their regular income, or require assistance when establishing themselves or remaining within the community.
Read more about the Emergency Assistance scheme.
Can I request a hold on recovery action and additional fees?
Read about the new, statutory scheme called ‘Breathing Space’ which is designed to provide people with debt problems the right to legal protection from creditors for a limited period of time.