My account - online forms
If you last used your account on or before Tuesday 1 August 2023 you will need to register again
Find out what help is available to pay your rent, how much you may be entitled to, how to make a new claim or tell us if your circumstances have changed.
Should I claim housing benefit or Universal Credit?
We know that benefits can sometimes be confusing. If you are not sure whether you should apply for Universal Credit or for housing benefit, simply answer these questions and we will guide you.
What is housing benefit?
If you are on a low income, housing benefit helps to pay for part or all of your rent.
If you rent your home from a private landlord your housing benefit will be calculated on the local housing allowance (LHA) rate appropriate to your household size and the area of the East Riding you live in.
The LHA rate will be the maximum amount of housing benefit you will be eligible to receive based on the number of bedrooms your household needs. This is not the amount of benefit you may receive.
The LHA is set annually each April by the Valuation Office Agency.
If you rent your home from the council or a housing association your housing benefit will be calculated on the rent for your property less any service charges which we cannot pay, such as water rates.
Your eligible rent figure may be restricted if you have a spare bedroom(s) based on the number of bedrooms required by your household.
The following size criteria apply, a bedroom will be allocated to:
There are additional rules for:
What is the reduction?
How much will I get?
Use our online benefit calculator to get an estimate of the amount of benefit you may be entitled to.
To get an accurate estimate of your entitlement, you will need details of your earnings, income, capital and any benefits you currently receive.
Housing benefit is usually paid directly to the claimant 4 weekly in arrears by BACS. Housing association tenants can request that payments are made direct to their landlord.
Housing benefit will be credited to your rent account.
Can I claim if I am a European Economic Area (EEA) national and working?
It depends on how long you have been working in the UK and how much money you have been earning.
Find out more about the minimum earnings thresholds for nationals of EEA countries on the GOV.UK website or email email@example.com for advice.
I have somebody living with me over the age of 18, who is not my partner, will this affect how much I will receive?
The amount of housing benefit you receive may be reduced if you have a non-dependant living with you.
Non-dependants are people who normally share your accommodation but are NOT dependant on your financial support. Non-dependants are people such as grown-up children and elderly relatives.
The following people are NOT classed as being non-dependants:
What proof do you need to see to support my application?
You will need to provide the following documentation to support your application:
This could be:
This could be:
The benefits team will contact you if they need any further documentation.
If you do not have any payslips, or if they are handwritten, you will need to ask your employer to complete the form below:
If you have childcare costs but do not have any receipts, please ask your childcare provider to complete the form below:
If you do not have a tenancy agreement or have no proof of your rent, please ask your landlord to complete the form below:
Proofs must be in GIF, JPG, JPEG, PDF or PNG format and be a maximum of 20mb in size.
You can either upload your proof in the online application form or email your documents to us at firstname.lastname@example.org.
Can my claim be backdated?
You can request that your claim is backdated, however, there is no automatic right to a backdate. Each request is considered on its own merits and you must show good cause throughout the period of your request.
If you last used your account on or before Tuesday 1 August 2023 you will need to register again. Please continue, and follow the instructions when prompted.
I am self-employed, what information will you need from me?
If you are self-employed you will need to supply additional information within one calendar month of submitting your housing benefit application.
How do I apply for housing benefit?
The quickest way to apply for housing benefit is online.
Please note: if you pay council tax you do not need to make a separate claim for council tax support. When you apply for housing benefit we automatically check to see if you qualify for council tax support as well.
To avoid any delays, please have the following details ready:
If you need any assistance, please call (01482) 393939.
Where can I find information about debt, budgeting or other financial help?
Our money advice page can help you with:
There are also a number of independent organisations who can provide useful advice and information for people who are experiencing financial problems.
I am having financial difficulties, can you help me in any other way?
Check if you can receive a reduction If you are struggling financially, you may make an application for one of our discretionary schemes to reduce your rent or council tax.
Anyone who needs further help with housing costs, and is currently claiming housing benefit or the housing element of Universal Credit can claim a discretionary housing payment.
Anyone who needs further help with Council Tax can claim a discretionary discount as there are no set conditions for awarding this reduction and we will individually consider any applications.
To apply for a discretionary scheme, we will need a range of information from you to make a decision including the following:
Can I request a hold on recovery action and additional fees?
Read about the new, statutory scheme called ‘Breathing Space’ which is designed to provide people with debt problems the right to legal protection from creditors for a limited period of time.